Southwestern University is accepting applications for an Access Services Assistant. This position coordinates, organizes, maintains, and supervises the operation of the Library Information Desk (LID) located in the Smith Library Center. This position is responsible for coordinating nonprofessional technical support, circulation and desk reserve material functions requiring advanced technical and operational skills in addition to general knowledge of practices and procedures for a technical and library materials. This a full-time, fully benefited, non-exempt position who reports to the Operations Manager.

Primary Duties:

• Serve as the point of contact for students entering the library, and provide connections between support services and student needs.
• Provide first tier support for inquiries and SU community needs, fostering excellent patron satisfaction.
• Supervise, train, schedule and assign work to students to assure coverage and task completion at Library Information Desk.
• Assist with Interviewing and hiring student workers.
• Assist with the evaluation of student workers.
• Manage routine workflow of Library Information Desk.
• Process assigned Library Answers tickets quickly and accurately for problem resolution. Assist with other assigned tickets from Information Technology when appropriate.
• Create and process Pirate Cards for faculty, staff, students, alumni, and dependents.
• Oversee and troubleshoot printers, scanners, copiers, and microfilm readers in SLC.
• Create library patron accounts as needed and maintain records in automated system.
• Collect, record, reconcile receipts and send payments to the University cashier.
• Monitor the security system.
• Interpret library policies and procedures for the students, faculty, staff and visitors.
• Promote library services to campus personnel.
• Process library reserve materials, including creating brief title records in the library operating system.
• Maintain the WorldShare Management Circulation Module
• Run Reports on Library Information Desk services in library related systems.
• Open and close the SLC building
• Perform other duties as assigned.

Requirements:

• Some Undergraduate coursework.
• Knowledge of the functions of a library facility.
• Ability to use computers and possess excellent skills with spreadsheets, word processing, and simple databases.
• Excellent oral, interpersonal and written communication skills.
• Excellent organizational and time and management skills.

• Ability to attend work consistently and maintain a regular work schedule.
• Experience working with the public with excellent customer service skills.

• Ability to organize work and meet deadlines.
• Ability to make independent decisions and exercise excellent judgement.
• Ability to work evening hours and some weekends.
• Demonstrated ability to work cooperatively as a member of a team.
• Possess the ability to apply tact, diplomacy, sensitivity, and confidentiality.
• Ability to represent the Library and assist with campus event, especially those in the SLC, outside the normal work hours.

• Willingness to adhere to the University’s core values.
• Ability to lift and move boxes up to 50 pounds.
• Ability to work in a typical office environment, with or without accommodations.
  

Preferred Requirements:

• Bachelor’s Degree.

• Demonstrated prior experience solving computer technology problems.

• Experience working in a library or technology support center.

Southwestern University offers competitive salary and benefits including health, dental, life, long term disability, retirement, paid holidays, vacation, sick leave, undergraduate tuition assistance for you and your dependents, access to athletic facilities, free parking, and discounted meal rates. Southwestern University is a selective, undergraduate institution committed to a broad-based liberal arts, sciences, and fine arts education. Southwestern University is deeply committed to fostering a diverse educational environment and especially encourages applications from members of groups traditionally underrepresented in academia. For information concerning the University, visit our Website at www.southwestern.edu/.

To apply: The University will only accept application materials through Interfolio at apply.interfolio.com/124044. Interested persons must submit a letter of interest, resume or curriculum vita, the names and contact information of three professional references, and salary expectations. Email and paper applications will not be accepted. Only complete applications will be reviewed by the Search Committee. Review of application materials will begin immediately and continue until the position is filled. All offers of employment are contingent on successful completion of the University’s Background Check Policy process. Southwestern University is an E-Verify employer. EOE/M/F

Inclusion is the deliberate effort to create an environment in which people from all backgrounds* are not only included but welcomed, valued, respected, considered, and supported within our community. People from marginalized (i.e., devalued) and/or minoritized (i.e, underrepresented) groups are heard, seen, respected and accepted in all aspects of our community. Southwestern University is committed to inclusive excellence that provides access and support, enables participation, and removes barriers so that all people within our community are empowered and can thrive in a campus that is welcoming and validating.

*including but not limited to people of color (race, ethnicity, nationality), sex, sexual identity, gender identity, age, physical and mental disabilities, socioeconomic status, religion, immigrants, and the intersection of these identities.