Job description

Remote Opportunity! USA BASED

Application Support Specialist

Cardinal IP/Cardinal Holdings is actively looking for Application Support Specialist. You will be a part of building the next generation of web-apps applications for patent and trademark services.

We are looking for a friendly, empathetic Application Support Specialist to join our growing team and guidance to external as well as internal users.

Application Support responsibilities:

· Serve as the first point of contact (via phone, email, or web-based support portal) as a part of the customer support team regarding questions and issues related to multiple software products.

· Interact with customers, professional services, project management staff, and software developers to provide advice and assistance as the customer advocate.

· Act as owner for logging and tracking to closure the tickets reported by our internal and external clients.

· QA responsibilities:

· Develops functional, integration and regression testing approaches, plans, and scripts for all applications.

· Executing testing scripts, and where required overseeing the execution of testing scripts in the execution of functional, integration and regression testing.

· Logging and tracking to closure the bugs discovered in functional, integration and regression testing.

· Summarizing and providing reporting and analysis on the progress of testing on a daily and weekly basis.

· Documenting the end results of functional, integration and regression testing.

·

Level-2 Application Support:

· Handle level-2 customer support calls related to application issues, triage them with the development team on the fixes and provide resolutions to the end-users on a timely basis.

· Document the issues notified by the end users, their underlying root-causes, and troubleshooting information, to help speed up the future issues handling and fixing underlying issues.

Required Knowledge, Skills and Abilities:

· Understand agile methodology for application development, and familiarity with tools such as Jira for application development task/sprint management.

· Demonstrate a cooperative positive attitude and effective interpersonal and communication skills with clients, coworkers, and other stakeholders.

· Experience with test-driven development.

· Agile testing experience

· Proficiency in estimating requirements with story points with a Sprint

· Knowledge of Git, Jenkins for CI/CD

· A genuine enjoyment of technology

Qualifications

· Bachelor’s Degree: Computers or related discipline preferred but not required.

· 2+ years Quality Assurance experience

· Experience with both front-end (UI) and back-end (API’s) testing

· Experience with Jira and TestRail

· Excellent communication and writing skills.

Job Type: Contract

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Quality assurance: 2 years (Required)
• Jira: 1 year (Required)

Work Location: Remote

shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.