Job description

If you want to work in a FUN and GREAT WORK ENVIRONMENT with opportunities to grow, THIS IS YOUR CHANCE!! We are seeking a talented and self-drive new TEAM member that wants to grow their career and earning opportunities as an Assistance Sales Manager - FLOOR CLOSER. Stop in today and ask for Ron Dible General Manager.

Key Result Areas

• Sales Department Operations
• Customer Service Management
• Management of the Sales TEAM

Major Duties and Responsibilities

1) Sales Department Operations

• Oversee and manage all operations of new and pre-owned vehicles.
• Ensure the sales department contributes acceptable levels of gross and net profit.
• Ensure sales personnel are well trained, motivated, and available when needed.
• Determine sales quota for sales personnel in accordance to their skill levels.
• Oversee sales, trade-ins, and delivery of all new and used vehicles.
• Maintain a sales history and/or vehicle history log book.
• Establish realistic forecasts.
• Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
• Become familiar and efficient with all phases of the computer system required for sales management.
• Maintain a balanced new unit inventory in proportion to sales.
• Establish procedures to ensure timely and proper completion of all paperwork.
• Maintain a showroom with a variety of vehicles set-up with different accessories and paint schemes, displayed in a well lighted environment which draws customers.
• Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
• Maintain clean, efficient facilities.

2) Customer Service.

• Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Ensure customers are properly qualified for needs, wants, and ability to buy.
• Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
• Ensure cross sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products and services.
• Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
• Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

3) Management

• Maintain sales follow up programs.
• Maintain budgeted revenue and expense objectives.
• Develop promotional campaigns in conjunction with the parts and service departments.
• Maintain efficiency reports on sales representatives.
• Provide reports to GM, as requested.
• Develop monthly and annual objectives for the department in collaboration with GM.
• Attend training sessions to keep current with sales department issues.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workload of all employees.
• Train Sales Representatives to use consistent and current sales methodologies.
• Set policies and procedures for the sales department.
• Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
• Assist with recruiting, interviewing, hiring, and terminating employees.
• Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files.
• Provide training for all sales employees (seminars; workshops; sales schools, etc.).

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
• Remain current with all sales department training available by reviewing Pro Sell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the sales business.
• Focus on quality.

Qualifications & Job Requirements

• Solid previous closing and sales management track record.
• Prefer knowledge and experience with sales of Harley-Davidson and or Powersports motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Benefits

• Insurance will be offered 90 days after start date.
• Employee discounts on P&A and General Merchandise after 30 days
• Employee discounts on New and Used Motorcycles after 90 days
• All pay plans are open to an annual review or as business dictates

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.