Job description
Assistant Store Manager, Sales
- Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
- Manages Human Resources (HR) transactional processes in staffing, and training; assists in action plans to improve overall individual and store performance
- Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities
- Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations
- Acts as the Sales Manager on Duty (MOD)
- Manages the customer experience within the stores
- Maximizes Protection Agreements (PA), Credit, and other Miscellaneous Income opportunities within the store
- Monitors and reacts to profitable revenue opportunities for the store, aggressively supporting Vendor liquidation opportunities, to improve store gross margin and cost recovery
- Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and Associate morale
- Ensures consistency of merchandising execution and operational processes within the store
- Represents Outlet Stores to all partners within the local market
- Understands and communicates, to District and Home Office staff, ideas or activities that would lead to cost recovery improvements
- Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
- Provides a safe working environment for both Associates and customers
- Monitors testing and repair of product to ensure the compliance of documented processes
- Partners with Product Service on merchandise repair issues
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