Job Description:

Role Summary/Purpose:

Synchrony’s User Experience Group empowers both customers and clients to meet their goals and aspirations with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill user-centered journeys. We are powered by our supportive and collaborative UX team culture and enabled by Synchrony’s commitment to investing in user experience and creating engaging digital experiences. Our designers are given the guidance and autonomy they need to do the best work of their careers.

As a UX Interaction Designer at Synchrony, you will join Synchrony’s scaled agile teams and partner with CX, marketing, development, and process owners to conceptualize and develop engaging web, mobile, and tablet experiences for our strategically significant core customer-facing applications. The candidate will be responsible for leading projects, setting strategies, providing estimates and project plans, creating and presenting designs and collaborating with user researchers, designers and programmers. Additionally, the candidate will act as a champion for user experience by providing thought leadership.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Apply design thinking methodologies with product owners and leaders to help shape product strategy, clarify requirements, and define and scope UX activities

• Present to and persuade executives, leaders and agile teams to accept UX recommendations

• Organize & facilitate design workshops as needed

• Ideate on and champion new experiences

• Mentor junior level designers

• Develop user flows, site maps, information architecture, wireframes, and prototypes of responsive web user interfaces (UI)

• Lead the design review cycle, synthesize feedback, and close on design requirements independently

• Engage with UX research to assist in initiating, planning and running tests and incorporating their results into design

• Engage with business and IT owners in agile processes

• Be a part of daily/weekly agile ceremonies, present work, and articulate rationales

• Act as an advocate for the end user’s experience

• Collaborate effectively with remote team members and managers

• Perform other duties and/or special projects as assigned

• Bring a strong positive attitude to project and UX teams

Qualifications/Requirements:

• Bachelor’s or Associate Degree in HCI, graphic design, psychology, marketing, information technology, or similar area, or related certification & work experience.

• Minimum of 3 years of experience in user experience, information architecture, user experience architecture, or interaction design

• Strong understanding of user centered design, design thinking and related methodologies

• Effective communication, time management, collaboration, and organizational skills

• Expertise in modern design tools such as Sketch, Figma, Invision, Adobe XD, Adobe Creative Suite and/or similar tools

• Willingness to travel to Synchrony offices for occasional team & business meetings.

Desired Characteristics:

• Experience working on agile teams

• Experience working in eCommerce and/or Financial Industry

• Experience identifying and conducting User Research and User Testing

• Ability to work in low or high fidelity as needed

Grade/Level: 11

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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