At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

COMPANY BENEFITS:

Weekly Pay
Matching 401K
Growth & Developmental Opportunities
Comprehensive Medical, Dental & Vision Benefits
EAP – Employee Assistance Program
PTO - Paid Time Off
Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
Tuition Reimbursement & Continuing Education Courses
Outstanding Company Culture

POSITION DESCRIPTION:

This position is an administrative and logistics role. The individual assigned to this role will be responsible with assisting in the oversight and execution of the daily operations of the Palmer Lounge, Beverage Carts, and the logistical operations of contracted Catering/Banquet Events and department Trainer. The Banquets & Department Trainer Coordinator role will also be responsible for overseeing tasks throughout the event planning process.

• Meeting with vendors for event set-up, event logistics (including running errands for supplies and decor) and working with staff to ensure the completion of a successful event.
• Assisting the department trainer with administrative responsabilities
• Overseeing set-up and breakdown of all contracted events, maintaining, and enforcing department SOPs for daily operations of the Palmer Lounge, Beverage Carts, and Catering & Banquets events.
• Assisting with monthly food and beverage inventory, weekly department food and beverage inventory and orders, receiving and storing received F&B product, F&B outlet and Banquet event payment processing, department and financial reporting, and the development of the In-Room Amenities Program.
• Cleaning and organization of storage and event areas as needed.
• Additional duties and tasks as assigned by Management.

SUPERVISORY RESPONSABILITIES:

• Supervision of F&B and Banquets Staff.

EDUCATION &/OR EXPERIENCE:

• Hospitality, Communications, or Events Management degree preferred.
• 1 to 2 years Event Management, Catering, and Banquets experience preferred.
• Must have some cash-handling and credit card processing experience, or an equivalent combination of training, education, and experience.
• Previous experience in a golf environment is preferred.
• Previous food and beverage sales experience is preferred.

CERTIFICATE, LICENSES, REGISTRATIONS:

• Any certifications preferred.

QUALIFICATIONS:

• Candidate must be solution oriented, able to manage multiple projects at one time, and be customer service oriented, with a positive attitude, an attention to detail, and an open communication style.
• Outstanding customer service skills, ability to manage guest concerns on the spot and de-escalate guest issues via real-resolution strategies.
• Know how to operate a golf cart and radio.
• Know how to add, subtract, balance cash exchanges, make change and perform end of shift financial audits/drops with staff.
• Knowledge of property and amenities is beneficial.
• Knowledge of local area attractions, transportation, and Orlando area, etc. is beneficial.
• Working knowledge of complex needs of a wide variety of events.
• Banquets or Restaurant Serving and Bartending experience beneficial and preferred.
• Microsoft Office and computer skills needed.