Job description
Confirmation Call Center Manager
Creating a fresh solution to bath remodeling, We offer a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
America’s number one growing acrylic bath company, of Chicago is looking to hire an experienced Confirmation Call Center Manager in our Chicagoland, IL office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Job duties include:
- Schedule and confirm appointments
- Hire, train and manage Call Center Representatives
- Manage the technology, Lead Perfection, Five9 (we can teach the actual software)
- Look for opportunities for improvement and best practices
- Answer inbound calls and make outbound calls
- Customer Service
- Manage sales reps schedules
Achieve weekly and monthly quotas
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