Job description
This position provides front and back office support to providers and care teams composed of nurse
practitioners, physician assistants, physicians, nurses, and medical assistants in delivery of care to
VVHC’s diverse patient population.
REPORTING RESPONSIBILITIES:
Reports to Clinic Manager about work schedule, supply needs and time off. Support Providers with
patient and clinic needs. The Clinic Manager will coordinate annual evaluations with Assigned Provider
or Providers.
MINIMUM QUALIFICATIONS:
Education: High school graduate or equivalent. Completion of an accredited certified medical
assistant program.
Licensure/Certification: Certified Medical Assistant
Experience: Two years of experience in health field preferred. Physician office experience preferred.
Equipment/Skills: Accucheck Blood Glucose Monitor, thermometer, EKG, venipuncture, UA
machine, multi-line phone system, Microsoft Office Suite (or equivalent).
Physical demands: Ability to physically perform the functions of the job, including sitting, standing,
walking, lifting, carrying, bending, and reaching with or without reasonable accommodation.
Status Classification: Hourly
PRIMARY JOB RESPONSIBILITIES:
A. Ensures confidentiality of all clients/patients information per Valley View Health Center policy
and HIPAA guidelines.
B. Respects and works well with all team members.
C. Attends and participates in all staff meetings and trainings.
D. Receives patient and prepares for practitioner per departmental protocol. Standards:
- Obtains and documents in EHR vital signs appropriate to the patient’s chief
- Obtains and adds to the patients EHR preventative health results, medications, and
- Notifies provider of abnormal vital signs (i.e. elevated blood pressure).
- Obtains and orders in EHR the waived lab tests as appropriate to patient’s condition
(i.e. blood glucose, UA).
- Contacts patients regarding lab abnormal lab results or diagnostic values.
- Obtains patient consent in EHR for procedures (i.e. injections, cyst removal)
- Obtains consent in EHR for medical records release.
- Maintains knowledge of where to order referrals when prompted by the provider.
F. Performs waived laboratory test in conjunction with approved departmental protocols.
- Demonstrates competency in performing in house waived lab tests.
- Performs quality control procedures according to department protocol.
- Enters all childhood vaccines into Child Profile.
- Demonstrates competency and knowledge of administration and documentation of
all adult/childhood vaccine procedures.
- Maintains adequate supplies to perform Pap tests, pelvic exams, I&D’s, and growth
- Ensures that the exam rooms are set up appropriately for practitioners to provide
- Places orders for equipment/ supplies per department protocols.
- Performs the four point check prior to starting an encounter.
- Clocks in and out with each patient encounter.
- Records all telephone interactions with patient using the telephone template or
- Records complete HPI in the EHR for each problem for a visit.
- Accurately relays information between provider and patient.
- Records all pharmaceutical orders in patients EHR.
- Obtains knowledge of how to complete or generate tasks in EHR.
- Closes the loop to ensure quality care is documented.
I. Performs other related duties as assigned. Standards:
- Follows guidelines established at time of assignment.
- Huddles with their designated provider and RN to discuss complex patients prior to
- Accepts assignments willingly.
- Prioritizes workload to ensure timely completion of assignment.
- Asks appropriate clarifying questions relative to scope of assignment.
- Answers phone courteously, providing scheduling assistance, referral, and message
- Initially offers callers help before placing caller on hold.
- Updates patient information at every patient encounter.
- Collects and enters all required UDS information.
- Creates telephone call template and tasks if necessary.
b) Interacts with public in a professional and courteous manner. Standards:
- Greets public as they enter the center, providing appointment and referral
- Schedules appointments as necessary.
- Schedules client referrals as necessary.
c) Maintains cash log for monies taken in. Documents transaction and balances cash box
- Correct entry of patient’s Family Size & Income (FSI).
- Opening and closing batches.
- Proper collection of payments and posting to patient accounts.
- Proper documentation and distribution of patient receipts.
d) Maintains appointment schedule system for center staff and clients. Standards:
- Schedules initial and follow-up appointments according to departmental
- Calls patients 24 hours in advance to remind them of appointments.
- Calls patients to let them know of any cancellations
e) Maintains medical records system for center. Standards:
- Ensures that an encounter is created for all new patients receiving care at the center
- Obtains hospital and emergency department records prior to patients visit to
- Manages batches, pays close attention when filing to ensure documents are being
- Ensures orderly filing of medical correspondence batches are not left for more than
- Obtains client consent to release/obtain information prior
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