Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Manager on the Employee Health & Benefits team, we will count on you to:

• Facilitate marketing strategy for each renewal and produces accurate, client-facing deliverables for Client Executive peer review
• Be familiar with and have knowledge/experience working with various funding contracts within regional demographics
• Utilization reporting – Understanding and experience working within various carrier reporting systems to navigate and download necessary data, import into MMA reporting templates, and ability to understand/communicate on trends to watch specific to client’s data
• Investigate and answer client inquiries regarding benefits coverage
• Gather information from clients to use in underwriting efforts
• Assist Client Executive in the negotiation of benefits coverage and service that matches client needs
• Spread carrier and vendor RFP responses
• In collaboration with the Client Executive, advises clients of their benefit plan options and rates to collaboratively develop client strategy for coverage
• Processes plan set up with carriers, either new case submissions or renewal plan/carrier changes alongside Client Executive
• Strong presentation skills - Develops benefit communications and presents benefit plans to clients’ employees during annual enrollment
• Discuss benefit options with clients’ new employees and assist in the process of their enrollment with carriers
• Flexible and fluid work style – able to effectively work with multiple Producers/Consultants and/or team members at the same time and successfully manage workloads appropriately and with confidence in output.
• Resolve issues with carriers regarding claims of clients’ employees, billing, eligibility, etc.
• Understand and can effectively communicate/discuss legislative updates and compliance issues and assists in materials are up-to-date
• Meet with clients to promote the Agency’s capabilities, as needed
• Maintain professional development through trade press, training sessions and continuing education programs.
• Perform other duties as assigned

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s Degree in Business, Insurance or Communications or equivalent combination of education and experience with 3 years’ insurance experience required. 5+ years’ experience preferred
• KS/MO Life and Health License Required
• Driver’s License and proper insurance required
• Strong Technical knowledge of benefits insurance coverage
• Strong knowledge of Microsoft Word, Excel & Outlook
• Good typing skills: 40-45 wpm
• Working knowledge of BenefitPoint / ImageRight / Applied Epic is a bonus
• Ability to use other general office equipment
• Excellent customer service and phone etiquette
• Ability to work well in a team environment
• Exceptional attention to detail
• Excellent oral, written, and presentation/communication skills
• Strong time management and organizational skills

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.