Join Cottage Health as a Clinical Concierge (Medical Assistant) at Goleta-Calle Real Shopping Center. At Cottage Urgent Care, we offer treatment for minor illnesses and injuries in a convenient and patient friendly way, with locations in retail shopping areas located throughout the central coast. We help provide efficient and conveniently located care for individuals who need it, so that they can get back to focusing on what they enjoy most.

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis

The Clinical Concierge team member is the guide for the patient throughout their Urgent Care journey. The Clinical Concierge serves as a companion to patients through the entire experience to ensure clinical excellence, reduce treatment times and maximize the patient experience before, during and after each patient’s visit. This position is a vital part of the patient care team in the clinical setting and is knowledgeable in a breadth of areas from patient registration to assisting providers in minor urgent care procedures.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: High School Diploma. Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum: American Heart Association BLS for Health Care Providers

TECHNICAL REQUIREMENTS

Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills

Preferred: Ability to perform phlebotomy and administer injections

YEARS OF RELATED WORK EXPERIENCE

Minimum: 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy

Preferred: Urgent care experience

*Position is sign-on bonus eligible.*