SUMMARY:

Acts for the benefit of the Bank’s Municipal and Corporate Clients to ensure satisfaction with Treasury Management products. This could include collaborating with IT, Sales, Credit, and Operations to provide customers with the best experience possible. Perform job duties while adhering to the Bank’s policies and procedures.

RESPONSIBILITIES:

• Develops strong relationships with existing customers while ensuring client satisfaction by providing timely responses to client requests
• Delivers timely resolutions to customer issues
• Acts as point of contact for customers
• Researches items for Treasury Management customers
• Trains customers on various Treasury Management products
• Evaluating customer’s products and activity to ensure that all needs are being met
• Cross-sells additional products and services, where appropriate
• Visits clients where required for implementation of services, product reviews, problem resolution
• Remains compliant with all account documents and agreements
• Completes all set up, new account documentation and account updates while adhering to bank procedures
• Meets or exceeds assigned business goals

IMPLEMENTATION:

• Assists with preparation of banking proposals for prospective customers, including information gathering, product evaluation, and pricing
• Proposes exception pricing during preliminary work-up for management approval
• Openly communicates with banking teams (Treasury Management, Bank Operations, and Credit), as well as with clients during implementation period
• Completes follow-up calls to customers to ensure services are working properly
• Completes the account opening process for municipal and corporate accounts on the Finastra Phoenix system
• Assists in selling Treasury Management products and services to potential customers

DUTIES:

• Completion of various tracking reports
• Responsible for completion of annual customer reviews for various products and services (ACH Origination, Remote Deposit Capture, etc.)
• Maintains proper documentation and files
• Completes the set-up of Treasury Management products including, Business Online Banking, Check Positive Pay, ACH Origination, Online Wire Manager, Business Bill Payment, and Merchant Services
• Maintains records of customers with Wire Transfer Agreements in place, ensuring the proper completion of necessary paperwork and issuance of passcodes, as required
• Assist in the evaluation and implementation of new products and services

EDUCATION AND/OR EXPERIENCE:

• High school diploma required, college degree preferred
• 1 – 2 years of servicing treasury management products experience preferred
• 2 – 3 years of teller experience preferred
• Experience with Finastra Phoenix core platform is a plus

REQUIREMENTS:

• Knowledge of a variety of Treasury Management products and services
• Understanding of compliance requirements surrounding BSA and OFAC
• Works well both independently and in a team environment
• Excellent communication skills and telephone etiquette
• Ability to prioritize work and complete jobs in a timely manner
• Able to remain organized in a fast-paced environment

WORKING ENVIORNMENT:

• Daily interaction with internal and external customers
• Office environment with workstation area (desk/counter), desktop computer and chair
• Adequate lighting, ventilation, heating and cooling are supplied
• Security doors, cameras, alarms and personnel are on hand

EQUIPMENT USE:

• Desktop computer (computer and web-based applications)
• Standard office equipment including telephone, copier, printer, fax, adding machine, and shredder

May assume additional responsibilities and/or requirements as business objectives impose.

You can email your resume here