Customer Service Representative
Full Time
Atlantic City, NJ 08401
$20.13 an hour
Posted Today
Job description
About Us
South Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.
At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
Position Summary
Days & Hours: New hires into this position may be required to work 8 or 10-hour schedules with start times determined at the discretion of the company. Employees in this role may be required to work Saturdays.
Qualifying Rate - $20.13/hour
Essential Functions:
- Addresses and responds to all customer inquiries.
- Utilizes Company Systems to complete transactions needed to maintain and establish customer account and billing records.
- Provides overall satisfactory customer service experience.
- Answer all customer inquiries; in person, verbal, and written in accordance with Company and BPU policies.
- Process To Do types as described in the company’s internal CIS system.
- Prepare transactions needed to establish and/or update customer account/ billing record, meter and service work order activity, gas leaks, merchandise loans, deposits and budgets.
- Address and respond to incoming correspondences.
- Discuss with customers collection activity, payment arrangements, assistance programs, and overdue balances.
- Process, post, and balance incoming customer payments.
- Assist in training of other Customer Representatives as directed by Supervision.
- Perform other customer service and clerical related duties as required by Supervision.
Qualifications
Required Background:
- High School Diploma
- Applicants must pass basic skills test
Preferred Background:
- Call center experience
- Prior job experience meeting KPIs
- Bilingual
- Industry Experience: Banking, Mortgage, Utility, Medical Administration, Dispatcher, Military
Required Skills:
- Hard Skills
- Microsoft Office
- Ability to operate multiple systems at once
- Critical Thinking skills
- Soft Skills
- Ability to deal w/ general public
- Ability to answer questions and resolve issues quickly
- De-escalation skills
- Ability to function in high pressure environment
- Ability to process and retain a lot of information
- Exceptional organizational skills
- Ability to work in team environment
- Ability to work “in the gray”
Preferred Skills/traits:
- Self-sufficient
- Independent
- Resourceful
- Comfortable adhering to a schedule where every minute is accounted for
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
- Flexible vacation, Paid Time Off, and Sick Leave package
- Comprehensive Health, Dental, and Vision Insurance
- Short-term and Long-term Disability Insurance
- 401(k), with generous company match
- Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
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