Director of Case Management-Supervised Release & Outpatient Competency Restoration Program- 17 County Territory

Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential."

Due to program expansion, ACC Community Connections is recruiting for several career minded individuals for the position of Director of Case Management-Supervised Release & Outpatient Competency Restoration Program.

The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee.

If you would like to learn more about the Director of Case Management position with our agency, feel free to email Alicia: aray@accwis.com or Kim: kbuyeske@accwis.com.

Job Purpose

The Director of Case Management (DCM) is responsible for managing all services, functions, daily operations, budgets, and personnel for the following programs: Supervised Release and Outpatient Competency Restoration Program (OCRP). In addition to work with these key programs, the DCM will be responsible for working closely with other ACC Community Connections department heads.

Work assignment is varied and the DCM is responsible for implementing and managing a variety of objectives, resources, and strategies to achieve the goals of the contracts and/or the agency. Duties performed include operational and organizational planning; developing standards, prioritizing objectives, guidelines, processes, and outcome-based measurement systems; implementation of production and performance management standards; and allocating resources.

The DCM has personal accountability for carrying out the work objectives of the organization within the scope of established guidelines, contracts and the mission of the agency. The DCM is expected to resolve problems that arise in the normal course of the work. Daily communication of case management work, decisions, and problem solving is expected to happen between the DCM and appropriate partners.

The DCM demonstrates commitment to agency values and mission. The DCM conducts self in an ethical manner, maintains professional and respectful relationships with program staff, other ACC staff, clients, and all external personas and agencies involved with service provision. The DCM has sensitivity toward cultural, ethnic, and disability issues.

Job Responsibilities

• Fulfill the requirements of the Supervised Release and OCRP contracts and respond to any and all issues regarding program service provision. This could include concerns raised by members of the general public either directly or by using open record request.
• Develop and implement operational policies and procedures in accordance with state and federal mandates and legislation and ensure policies are regularly evaluated in accordance with contractual requirements and company standards. Develops long range and short-term goals and objectives in conjunction with contract plans and goals.
• Be actively involved in hiring interviews and the selection of candidate(s). The DCM is responsible for the training of new case managers.
• Coach/Mentor staff regarding clinical, support services, and effective case management practices. Evaluates all job performance and case manager growth within the position. Create a Plan of Corrections when areas of need are identified by the DCM, QA, Owners, and/or Other Team Members (Internal or External)
• Assign all new clients to the receiving case manager. Meet with case managers regularly to review their caseload, discuss current status of clients, use clinical problem solving to address safety and/or systems issues, and assist case managers with difficult and/or unusual assignments, all while encouraging innovation and independence.
• Closely monitor the professional boundaries between case managers and clients.
• Debrief significant events with case managers and encourage them to use self-care in order to best meet their personal needs. Continue follow up assessments of case managers or others involved in critical or significant events. Communicate suggestions for interventions to company owner.
• Ensure quality documentation of all service provision, reports, treatment plans, case notes, quarterly progress reports, financial budgets, and all communications submitted to DHS, BCI, the Courts, and any external partner.
• Monitor complex calendars maintained by each case manager for each client.
• Maintain a strong, open, professional relationship with the Supervised Release Contract Specialist and other representatives of the Department of Health Services.
• Participate in all client related team staffings.
• Plan, organize, and facilitate case manager meetings with required frequency. The DCM is expected to encourage regular communication among the case management team and inform staff of relevant business/contract issues and the impact on their job demands.
• Execute the Principles of Trauma Informed Care with clients, subordinates, and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Supports staff development of skills and knowledge of Trauma Informed Care. Supports the agency’s perpetual development of improved practices and processes.
• Operate programs within DHS budgetary parameters by allocating funds within the budget to accomplish goals and objectives, monitor the budget to work within approved funding, identify budgetary needs, and ensure maximum client financial contribution and third-party reimbursement for services provided.
• Develop partnerships and treatment services with the community and other human services organizations in order to better serve clients.
• Monitor the compilation of statistical data and the maintenance of departmental database records and reports mandated by DHS and BCI, including but not limited to the Annual Reports.
• Attend Supervised Release and OCRP provider meetings, institutional meetings, and any and all other meetings as required.
• In conjunction with owners, respond to any related program RFPs as well as attend the annual contract signing and review.
• Other duties or tasks identified and assigned.

Qualifications

Education/Experience:

• Bachelors or Advanced Degree in Social Work, Psychology, or related Human Service field. Prefer knowledge of providing support and services to individuals with multiple diagnosis in the following areas: Sex Offense, Forensic Mental Health, and/or Substance Use.
• At least three years of experience working in the mental health field.
• Management/Supervision experience is preferred.
• Must have a valid driver’s license and insured vehicle.
• Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wisconsin Caregiver Background Check and out of state background check if applicable.

Knowledge, Skills, and Abilities:

• Knowledge of mental health, sex offenders, and legal systems (forensic and civil).
• Grounded in recovery, strength-based, self-determination philosophy.
• Experience using, and evaluating the use of, Motivational Interviewing.
• Experience with, and the ability to put into daily practice, the principles of Trauma Informed Care.
• Leadership skills to include, but not be limited to, the following: Visionary (Imaginative, Creative, Sees Alternatives), Flexible, Adaptable, Resilient, Attentive, Able to Self-Correct
• Excellent clinical and/or experiential skills and knowledge related to persons with mental illness including assessment, treatment planning, and ongoing monitoring (to include ensuring outcome-based measurements are met).
• Strong familiarity with Wisconsin Statute 980.
• Ability to be fully collaborative with the fellow Director of Case Management.

PROFESSIONAL COMPETENCIES

• Oral Communication: Clearly communicates and explains agency/contractual policies and work assignments to staff. Communicates information regarding client and/or division activities to appropriate persons to include other administrative staff, owners, state contract representatives, clients, and staff from other organizations.
• Written Communication: Composes, reviews, edits, and issues written materials for diverse audiences; communicates purpose in a succinct and organized manner that is appropriate for context, time, and place. Written materials are of a routine nature and affect client, staff, agency, or contractual needs.
• Interpersonal Skills: Establishes and maintains constructive and cooperative interpersonal relationships with staff, peers, owners, state contract representatives, county personnel, staff of other organizations, and clients. Adapts approaches to different people and situations.
• Collaborative Relationship Skills: Possesses the ability to work together with one or more people to accomplish common goals and to assure that all contract requirements are successfully met. Works towards collectively agreeing, or in some cases, respectfully disagreeing on a certain process or decision. Able to take another person’s needs into account. Able to listen to another, understand their position, and able to offer plausible insights, ideas, and solutions. Maintains constant communication with all stakeholders.
• Conflict Management: Minimizes confrontations, disagreements, complaints, and grievances and resolves them in a constructive manner. Works with staff, owners, higher-level managers, state contract specialists, administrative staff from other organizations, and/or clients to generate areas of agreement and joint action.
• Financial Management: Recommends, administers, allocates, re-allocates, negotiates, and monitors revenue and/or expenditures to ensure cost-effective management of programs, projects, and policies.
• Decisiveness: Commits to action, even in uncertain situations, by making sound and timely decisions necessary to carry out programs, ideas, systems, or policies that affect a functional operational area.
• Problem Solving: Uses logic to identify and solve problems. Consider well-defined choices, where there are a limited number of possible actions and the impact of those choices.
• Flexibility: Is open to new ideas and adapts to changing work situations and priorities by modifying existing plans and work methods. Remains calm under pressure.
• Self-Direction: Sets goals and takes initiative in implementing ideas, systems or policies that affect the assigned operational or functional area. Manages time efficiently; encourages feedback; and invests in self-development.
• Client Orientation: Applies quality management principles and processes for delivery of high-quality services within a functional and/or operational area, meets routine demands of internal and external customers of a localized functional and/or operational area, and strives for continuous improvement.
• Leadership: Initiates and sustains action to accomplish the goals of a functional and/or operational area by guiding and motivating others and gaining the confidence and active support of subordinates, peers, administrative staff of other organizations, internal and external customers of a localized functional and/or operational area, and clients. Achieves voluntary commitment to shared values and goals and adapts leadership style to different situations.
• Planning and Evaluating: Establishes program objectives and strategies for a functional and/or operational area within an agency/department; identifies required resources and develops plans for carrying out the work in a timely manner. Monitors and evaluates progress to ensure that program and policies are being implemented and adjusted as necessary to accomplish the organization's mission.
• Human Resource Management: Works with human resource staff to implement human resource policies for part of an organization to ensure accomplishment of organizational goals through effective recruitment, selection, training, performance appraisal, recognition and corrective/disciplinary action; maintains effective employee relations and complies with contract regulations and policies.
• Team Building: Encourages and facilitates cooperation and open communication; promotes teamwork at all levels within a functional and/or operational area; cooperates with staff, higher-level managers, peers, administrative staff of other organizations, internal and external customers of a localized functional and/or operational area, and clients to accomplish the organization's goals.
• Internal Controls/Integrity: Follows guidelines to implement and maintain accounting and administrative controls for the assigned functional and/or operational area within the agency. Exhibits personal integrity and promotes ethical conduct by employees.
• Technical Competence: Is knowledgeable about the subject matter, procedures, requirements, regulations and policies related to area of responsibility. Provides expert advice to staff, higher-level managers, peers, administrative staff of other organizations, internal and external customers of a localized functional and/or operational area, and clients.

AGENCY COMPETENCIES

TRAUMA INFORMED CARE COMPETENCIES

• Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person’s views hold more value or importance than that of another.
• Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma.
  As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma.
• Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes.
  Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs.
• Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people.
  Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying.
• Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate.

WORKPLACE COMPETENCIES

• Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues.
• Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational

procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems.

• Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities.

Work Environment

• Job is performed in a home office setting. The DCM will also perform duties in a variety of offices.
• The DCM will be required to travel to a variety of locations to accomplish tasks.
• Work with clients in the community who may be unstable and symptomatic at times.
• May require appearance in courtrooms before a judge.
• Requires the ability to drive and the maintenance of a good driving record and auto insurance.
• Office work involves sitting at a desk and using the computer and phone extensively.

Direct Reports

All Supervised Release Case Managers report to the Director of Case Management Supervised Release.