Dispatcher

Miller s Services is seeking an energetic and team oriented individual with dispatch experience. The ideal candidate will be computer savvy, a quick learner, and the ability to deal with multiple activities at the same time. Responsibilities include dispatching of Technician's residential call-to-call, tracking each calls progress, coordinating appointments with customers via phone, email, & text, and aligning technician expertise and travel patterns to achieve optimal routing. Candidate should have flexible scheduling availability including weekends and high-demand time. Daily activities will involve working collaboratively with Service Managers, Install Team, Logistics Manager, and Customer Service Representatives, in a team atmosphere to provide WOW Customer Service and assist in increasing technician productivity.

Responsibilities

• Coordinating and ensuring the timely and accurate dispatch of technicians to customers
• Communicating with customers to confirm and/or schedule appointments, arrivals etc.
• Coordinate technicians call-to-call schedules and track via GPS tracking for accurate arrival times
• Providing above-expectations customer service at all times.
• Handling all cancelations, reschedules, and inbound calls as necessary

Job Requirements

• Previous dispatch experience
• Service and/or similar industry experience preferred
• Availability to work day, evening, night, weekend and /or holiday shifts as work demand necessitate
• Good computer skills with familiarity with Microsoft Office desired
• Excellent communication skills
• Organizational and decision-making/problem-solving skills
• Team-orientation with strong interpersonal skills
• Ability to demonstrates initiative and accountability

Why Join Our Team?

• Many advancement opportunities
• Highly competitive compensation and benefits package
• Retirement Plan with a company match
• Paid time off and paid birthdays!
• Holiday Pay
• Formal Apprenticeship program