This is a staff position that provides administrative support to a department or bureau head. Employees in this class may have specific areas of responsibility such as financial monitoring, budget preparation, office unit manager or program administration. This employee works under general supervision and may exercise authority over others as a direct supervisor or as a project coordinator. Performs related work as required.

Reviews and studies existing work methods to recommend improvements;Researches into the feasibility of proposed work operations;Monitors daily, quarterly, and yearly expenditures and analyzes expenditures; Prepares written, numerical or tabular reports;Gathers information and prepares a variety of narrative and statistical reports and memoranda;May direct the work of one or more subordinates.

I. Master's degree in Public Administration or Business Administration PLUS one (1) year of work experience in office management, program administration, or research analysis which included feasibility studies, and data collection and analysis.
OR
II. Bachelor's degree PLUS two (2) years of experience as described in I. above.
OR
III. Associate's degree PLUS three (3) years of experience as described in I. above.
OR
IV. High school diploma or G.E.D. PLUS five (5) years of experience as described in I. above.

Scopes/Subjects of Examination:
A test designed to evaluate knowledge, skills, and /or abilities in the following areas.

Preparing Written Material:
These questions test the ability to present information clearly and accurately and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.

Understanding and Interpreting Written Material:
These questions test for the ability to understand and interpret written material. You will be presented with brief reading passages and will be asked questions about the passages. You should base your answers to the questions only on what is presented in the passages and not on what you may happen to know about the topic.

Office Management:
These questions test for knowledge of the principles and practices of planning, organizing, and controlling the activities of an office and directing those performing office activities so as to achieve predetermined objectives such as accomplishing office work within reasonable limits of time, effort, and cost expenditure. Typical activities may include but will not be restricted to: simplifying and improving procedures, increasing office efficiency, improving the office work environment, and controlling office supplies.

Supervision:
These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.

Working with Office Records:
These questions test your ability to work with office records. The test consists of two or more sets of questions, each set concerning a different problem. Typical record-keeping problems might involve the organization or collation of numerical data from several sources; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages, and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

Test Guide:

• 
  The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available online at:https://www.cs.ny.gov/testing/testguides.cfm.
• The Central Library of Rochester and Monroe County May have exam-related material, as well as, other branches.