Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Executive Support Engineer do at Fiserv?

As part of Fiserv’s Technology Services, we are seeking an experienced VIP support Engineer. This role is responsible for providing superior VIP technical support and building relationships with executive support personnel. In this position, you will be acting as the main liaison to the C-level executive team supporting technology hardware software, and services. To succeed in this role, you should be an excellent communicator, and be able to build strong working relationships with Fiserv executives and their staff. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

What you will do:

• Install, support, and maintain user devices including PCs, LAN/WAN, printers, plus PC applications in a Windows 10 Active Directory environment; software includes Operating Systems, Endpoint Security, Office 365, VPN, System Management tools and various business unit software titles
• Connect, support, and troubleshoot AV, presentation, and teleconferencing equipment, including current Fiserv video activity on the following platforms: Vidyo, Webex, MS Teams, Zoom, GoTo and Skype (consumer version)
• Serve as the service delivery expert and single point of contact for senior executives and their conferences and events
• Coordinate and monitor executive meetings utilizing collaboration and A/V services
• Support new technologies and prepare the executive team for use and adoption while managing and governing the delivery of VIP Support Services across multiple locations

What you will need to have:

• Bachelor’s degree in Information Technology or Computer Science or alternative degree combined with equivalent experience
• 5+ years of experience building, deploying, and troubleshooting PC’s and Mobile equipment in a corporate environment.
• 5+ years of experience with Microsoft Windows OS, Active Directory, and O365 support.
• 5+ years of experience in business communication platforms such as messaging, video conferencing, telephony etc
• 3+ years of experience supporting Executive/VIP teams and their assistants

What would be great to have:

• Certifications in Operating Systems and ITIL
• Knowledge of ServiceNow
• Experience working with Crestron
• Experience utilizing Microsoft Teams

Perks at work:

• We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.