Job description

Front Desk Agent (Welcome Enthusiast)

WHAT YOU'LL DO

A key participant in the mission to deliver service in a friendly, courteous and helpful manner; The Welcome Enthusiast, will provide guests outstanding customer service and deliver the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The Welcome Desk is the central hub of any hotel and specifically of Canopy Central – where guests will go to get information on the local neighborhood favorites, things to do and what to eat/drink. These individuals will need to be enthusiastic, welcoming, organized and a great team player.

• Here are some of the tasks you will complete on a daily basis:
• Perform all check-in and check-out tasks
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms based on hotel availability and guest loyalty
• Provide information about our hotel, available rooms, rates and amenities
• Inform customers about payment methods and verify their credit card data
• Respond to guest complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like ONQ, strongly preferred
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Empowered to make decisions in order to meet and exceed guest needs
• Excellent communication and organizational skills

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Work Location: In person

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