Job description

Position Summary: To ensure comfortable, caring, and consistent stay by providing guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.

Essential Responsibilities:

• Receives and processes incoming guests.
• Ensures a delightful, seamless arrival and departure for our guests.
• Greets guest and processes registration and other transactions.
• Keeps current on accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Records resolutions to guest complaints on the "Make it Right" log.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Stays current with developments in the Venue by reviewing and updating the communication log.
• Prepares end of shift summaries and communications for management and other shifts.
• Encourages day to day upselling of guest accommodations and promotes Venue amenities, food & beverage outlets, Venue services and loyalty program.
• Makes reservations in accordance with Venues yield management practices.
• Processes customer credit at check-in in accordance with Venue policy and data privacy policy standards.
• Identifies and records special billing instructions and notifies Accounting.
• Obtains appropriate approvals and signatures for guest transactions.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

Key Requirements:

• Preferred 1+ years experience within the hospitality or restaurant industry.
• Creative problem solver and innovator – ability to resolve conflicts with ease.
• Natural relationship builder.
• Collaborative, confident, energetic, optimistic, flexible, and adaptable.
• Passionate about the hospitality industry.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: In person

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