Job description
- Responsible for providing excellent customer service.
- Responsible for maintaining an extremely clean atmosphere.
- Interact with customers to provide information about TFS products or services and rectify account concerns.
- Create rapport with customers that may lead to sales of new memberships or additional services or products.
- Resolve customers' service or billing issues such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service orders, using computers.
- Keep records of customer interactions of inquiries or comments, as well as actions are taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries.
- Ability to work in a group or team setting.
- Expect 40 hours a week to start.
Minimum Qualifications:
- At least 1 year of Face to Face Customer Service experience: IE. Hotel Front Desk, Or Waiter/Waitress experience.
- Familiarity with Microsoft Office applications (Word & Excel).
- A High School Diploma or Equivalent required.
- Aviation interest or experience preferred.
- Some College preferred.
About Total Flight Solutions :
Total Flight Solutions is a North Carolina premier Flight Training and Commercial Aerial Services Provider. From Air Tours to Advanced Pilot Training, we are here to exceed your expectations.
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