Job description

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates is currently established in 36 states and 2 countries. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 700 territories throughout the United States and Canada. Its 450+ instructors provide over 6 million workouts a year to tens of thousands of members. For more information, visit www.clubpilates.com

POSITION:

The purpose of the Front Desk Coordinator/Receptionist is to create a welcoming, supportive environment, identify and assess customers’ needs to achieve satisfaction, and assist the General Manager with studio operations. You will be the first and last person our customers see each visit. Pilates fitness knowledge or background is preferred, but not required.

**Looking for individuals with evening availability (Monday - Thursday) and weekend availability ( Saturday and/or Sunday)

REQUIREMENTS:

• A love to help people find a solution for their goals / desires
• A desire for continuous learning
• Excellent communication, and customer service skills required
• Must have proficient computer skills
• Ability to learn and use the Club Ready software system
• Goal-oriented with an ability to assist sales in memberships, retail, private training, and teacher training
• Must be able to work under pressure and meet tight deadlines
• Follow company communication procedures, policies, and guidelines at all times
• Perform each duty above with our customers’ satisfaction as the number one priority
• Customer service experience is a plus
• Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
• Motivated, energetic, driven work ethic
• Time management skills
• Ability to multitask
• Organized
• Outgoing, friendly, compassionate personality
• Ability to meet and/or exceed both call and sales assist quotas
• Familiarity with CRM systems is preferred
• Excellent interpersonal communication skills, both verbal and written
• Fantastic phone skills, i.e. well-spoken, excellent active listening skills
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in person, phone and email

RESPONSIBILITIES:

• Perform client bookings for classes and private training
• Check in clients for studio classes / private training
• Answer incoming calls, texts, and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer queries
• Address customer complaints in a compassionate and patient manner
• Redirect customers to appropriate teams and/or departments as needed
• Help sales team generate leads, identify potential leads and forward to sales reps
• Check voicemail inboxes and return calls in a timely manner
• Daily retrieval of physical mail from mailbox
• Develop professional relationships with ongoing customers through excellent customer service
• Follow-up with callers on question resolution status
• Collaborate with other team members to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Assumes responsibility for developing sales skills
• Support social media / advertisement content, taking pictures/videos
• Assist with studio cleaning duties
• Use CRM system to perform sales independently (retail, private training, class, & membership)
• Assist General Manager with retail area re-sets and merchandising
• Other duties and tasks as assigned by General Manager and Owners

COMPENSATION & PERKS:

• This position offers a very competitive pay; based on experience.
• Huge opportunities for growth within the studios including additional sales and management positions'

'Work Remotely No

Job Type: Part-time

Pay: $10.00 - $20.00 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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