Job description

Posted On: Tue, 07/19/2022 - 15:33
Location
Huntingburg, IN
Career area
Administrative
Contact
Human Resources
800.521.5381
Employment type
Permanent
Position type
Hourly

Roles and Responsibilities

The Helpdesk Support Technician will maintain, support, and troubleshoot all computers, printers, scanners, tablets and peripherals. This person is required to perform help desk functions which include but are not limited to answering support calls and troubleshooting issues over the phone. They will be expected to communicate and document changes in procedures and installations. The Helpdesk Support Tech is expected to effectively communicate with managers and end users any changes that take effect. They will provide support to all areas of the organization, internal and external. The Helpdesk Support Tech will be expected to maintain and enhance current hardware with approval in all facilities.

Required Knowledge and Skills

Experience with a Windows environment; Windows 10
Bachelor or Associate degree in Computer Science or equivalent combination of training and experience
Self-Motivated, Goal oriented, and eagerness to learn
Strong organizational and communication skills
Willing to obtain and keep up to date on certifications
Need to be able to multitask on various projects
Knowledge of productivity apps
Ability to quickly troubleshoot issues
Answer support calls
Provide on-site support

Preferred Knowledge and Skills

Knowledge of networks
Experience with a Help Desk environment
Experience with wireless networks
Knowledge of Gmail and Google Drive
Knowledge of Google Docs, Sheets and Slides
Technology support experience preferred but not required

Notice

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Get taken care of.
Healthcare, dental and vision insurance plan options for you and your dependents
Company-provided life insurance and long-term disability coverage
Supplemental insurance benefits
Paid time off and generous vacation package
401(k) plan with Roth options and access to a personal financial advisor
Mental health Employee Assistance Program with providers across the country
Onsite gym with state-of-the-art equipment
EOE M/F/Disabled/Vet/LGBTQ+

This company is an equal opportunity employer and makes employment decisions without regard to race, gender, gender identity, sexual orientation, disability or protected veteran status.

Transparency in Healthcare Coverage

www.webtpa.com

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