Job description

Inside Sales Team Leader
About Us:
At PowerPak, we rely on a fast moving, high performing Sales Team with a People First mindset to drive company growth. The Inside Sales Team Leader role will grow and maintain a book of business accounts and keeping our loyal customer base happy!
Purpose of Role:
To manage PowerPak’s Inside Sales department, including setting and achieving Sales Targets and KPIs. This is a strategic role that includes motivating and leading the Sales Team while ensuring Sales Reporting is conducted in a timely manner, along with developing strategies with management around achieving aggressive revenue growth targets.
Core Responsibilities Outline:

• Responsible for the KPIs of the Inside Sales team, including motivation for the team to hit those targets and adjusting where necessary.
• Targets as shown by the weekly Sales PPT & Sales huddles.
• 30 Minute Response Time.
• Phone Answering Speed (3 seconds).

• Work in conjunction with HR on the hiring and training of new team members.
• Coaching and onboarding will be your responsibility, HR will be available to assist as a resource.

• Development and implementation of an effective daily time zone.
• Oversee Sales Reporting including the weekly Sales PPT & Monthly Sales Reporting.
• Create strategic plans for the future of the Inside Sales Team when necessary.
• Manage & Oversee:
• Inside Sales Processes.
• Customer Support Metrics.
• Inbound & Outbound Call Quality/Coaching.
• New Team Member Onboarding.
• Team Member Task/Quote Management.

KPI’s:

• Team Sales.
• Team KPIs.
• Overall Sales Order Accuracy.
• Phone Answering Speed.
• Team ENPS.

Qualifications:

• Bachelor's Degree.
• Minimum of 5 years of leadership experience.
• Minimum of 3 years of inside sales experience.
• Proficient in Excel.
• Customer Oriented.

PowerPak Perks:

• Great medical, dental & vision benefits.
• 401(k) matching program.
• Paid time off, and paid holidays.
• Team-first mindset.
• Career growth opportunities.

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We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: https://www.powerpak.net/careers

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