Job description
save and submit the completed application to jobs@lackawanna.edu
LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE
“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019 and 2020!
Prior to applying for a position with Lackawanna College, please familiarize yourself with the mission of the College. If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. We particularly encourage applications from historically underrepresented groups including women and minorities. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.
ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND OBJECTIVES:
The User Support Specialist provides first level technical user support to students, faculty, and staff with regards to College owned equipment and licensed platforms and applications. This individual is responsible for taking ownership of the problem while maintaining a high degree of customer service. The User Support Specialist is required to provide off hour support and travel to centers to assist with technical issues as necessary.
ESSENTIAL FUNCTIONS:
- Provide 1st level technical support for the college community.
- Respond promptly to all support requests, calls, voicemails, and emails to help resolve hardware and software problems based on departmental policy and procedures.
- Responsible for taking ownership of user problems and for being pro-active when dealing with user issues.
- Provide professional customer service and ensure the relevant stakeholder is kept up-to-date regarding requests.
- Log all calls in the support logging system along with detailed description of actions and resolution.
- Support users in the use of computer equipment by providing necessary training and advice.
- Provide solutions or escalate complex issues to 2nd level support when required.
- Troubleshoot and repair desktop computer hardware and software as needed.
- Perform basic level diagnosis and repair of telephone and network cabling.
- Enforce college policies regarding software copyright and computer use.
- Provide technical solutions for administrative and academic computing needs.
- Rotational on-call support outside of working hours during high volume periods.
- All other duties as required by the Director.
KEY COMPETENCIES:
- Technical Knowledge.
- Strong working knowledge of Microsoft operating systems and software products.
- Basic understanding of PC hardware set-up and configuration.
- Excellent communication (verbal and written) and interpersonal skills required.
- Ability to work independently and with minimum supervision, and as part of a team.
- Capable of multi-tasking.
- Must be pro-active and willing to keep up with the latest technology.
- Strong organizational and leadership skills.
- Must be able to lift up to 50 pounds, and provide assistance to others in lifting equipment exceeding 50 pounds.
EDUCATION:
- Associate’s Degree in computer related field required.
- Microsoft Certified Professional (MCP) certification desirable.
EXPERIENCE:
- Three years of experience in a computer-related field required.
- Prior help desk experience desirable.
Applications will only be accepted via online method OR email. If selecting the email option, interested candidates can email resumes to jobs@lackawanna.edu. Deadline for applications, Friday May 26, 2023. No phone calls, please.
In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.
Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.
shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.