Information Technology (IT) Technician

Utica, New York

The Legal Aid Society of Mid-New York, Inc. (LASMNY) is committed to a diverse, well-balanced and inclusive workforce. We strongly encourage applicants from all backgrounds and walks of life to apply for employment opportunities.

Equal Opportunity Employer/Affirmative Action Employer

LASMNY is a non-profit, public interest law firm. We provide free legal information, advice and representation to people who are unable to afford a lawyer. The program area includes (13) counties: Broome, Chenango, Cayuga, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego and Otsego. In addition, our Farmworker Law Project services the entire New York State out of our New Paltz Office.

Visit us at www.lasmny.org

LASMNY is actively seeking one (1) dynamic full-time IT Technician in our Utica office. The IT Technician’s role is to provide support and maintenance to LASMNY’s network, computer and phone systems. Provides upgrades, modifications, monitoring, maintenance, technical support, repairs and limited end user training in a multi-server Windows network throughout LASMNY’s eight (8)-offices. The position is based in our Utica, New York office and reports to the Director of IT.

Essential Job Functions

• Excellent knowledge of Windows 10, Microsoft Office 2019/365, SharePoint, Teams, and related applications/functions such as PDF Editors, Anti-Virus/SPAM programs, data recovery/archiving/retention, litigation holds and mobile email access;
• Proven attention to detail following policies, procedures and other guidelines, performing and documenting all work, inventory and configurations;

• Working knowledge of network administration (modifying users, groups, scripts, roles, performing backups and recovery, etc.) in Windows Server 2008 and newer preferred;
• Working knowledge of Active Directory and/or Azure Active Directory preferred;
• Basic / functional knowledge of:
  • Microsoft Volume Licensing programs, administration
  • Backing up/migrating Windows user state/profile(s)
  • Software image development/mass deployment
  • Network infrastructure (Firewalls, Routers, Switches, Wireless Access Points) VLANs, VPNs, DHCP, DNS and Remote Access platforms;
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues;

• Performs other related duties as assigned by management.

Job Qualifications

• One or more current IT Industry Certifications, such as:
  • CompTIA A+, Network +, Server+, or Security+
  • Microsoft Certification (such as Windows OS, Networking, or Office 365)
  • Cisco Certification (such as CCENT or CCT) or any Fortinet Certification

• Associate’s degree in computer science/related field or 1+ years of IT system maintenance experience with an emphasis in network and desktop support or equivalent combination of education and experience;
• Honorably discharged military with 4 years’ recent experience in an IT career field preferred;
• Demonstrable Powershell experience (i.e.; developing/troubleshooting shell and login scripts for routine task automation);
• Ability to identify, research, multi-task, prioritize and resolve problems;
• Strong interpersonal skills with ability to interface with employees at all levels within the agency;
• Ability to work a flexible schedule and extended hours for special projects;
• Ability to reliably travel to all LASMNY offices;
• Bilingual or multilingual skills a plus.

Physical Job Requirements and Activities

The physical demands described here are representative of those that may be met by an individual to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job without negatively impacting work-flow and/or efficiency or imposing an undue hardship.

LASMNY offers a generous benefit package, effective as of date of hire. Medical, vision, dental, life, supplemental life, voluntary, FSA, HSA, 403(b), SEP/IRA, mileage reimbursement, training, registration fees, NYS/County Bar dues, PTO, parental leave, bereavement leave, jury duty leave, EAP, student loan repayment assistance and (14) holidays.

Salary is commensurate with experience.

For consideration, applicants will provide a cover letter, resume and contact information, including email address, for (3) professional references at jobs@LASMNY.org.