Job description
Salary $45,000 year
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Job Order Technician position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
In this role as a Job Order Technician you will enter job orders into the statewide labor exchange system, EmployFlorida. This position is the centralized hub for job order processing for the region.
Essential Functions:
- Communicate effectively both orally and written
- Maintain a customer-focused service delivery system
- Process large amounts of information (incoming job orders during peak periods) and achieve established results within deadlines.
- Effectively manage time and ensure all standards are met regarding job order entry
- Create job postings in the job bank system by means of the Job Order Lead and employers
- Maintain job orders on EmployFlorida site
- Review and approve job orders entered by employers on EmployFlorida site
- Enter all employer data and position descriptions in the job bank
- Maintain job bank system to ensure accuracy
- Ensure compliance with verification of employer registration and job order compliance
- Conduct job order and third-party agent job order verifications in accordance with DEO state and local policies and procedures
- Obtain required written consent on employer’s letter head or an email directly from employer authorizing consent for the third-party agent to post available positions
- Enter appropriate EmployFlorida case notes documenting all employer interactions and transactions
- Ensure required documentation is obtained, scanned into ATLAS and stored
- Closely review pending job orders to comply with non-discrimination requirements
- Ensure O*NET code used for a specific job opening matches the job description
- Generate reports in EmployFlorida and manage job orders to minimize the potential for expired job orders
- Track individual reports on productivity, weekly contributions and submit to management team
- Establish a follow-up system for employer outreach to include initial contact and contact prior to job order closure
- Ensure compliance with DEO WP Job Order programmatic monitoring
- Adhere to standard template emails and phone scripts to ensure continuity in employer messaging
- Initiate and maintain working relations with local employers, co-workers, and customers
- Work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
- Determine the approach for completing tasks while following general guidelines
- Respond timely to any internal programmatic monitoring
- Assist with the creation of local procedure guides as necessary
- Record job responsibilities and task data within job bank system
- Evaluate and standardize office procedures and effectively troubleshoot and resolve issues
- Other duties as assigned
- Organizational, attention to detail, multi-tasking, customer service and deadline skills are required
- Excellent communication and problem-solving skills
- Ability to navigate and utilize internet for research
- Ability to perform data entry meeting quality and quantity standards
- Proficient in Microsoft Office applications
- High School Diploma or GED
- Associate’s Degree or Bachelor's degree in business, human resources or related area is preferred
- Ability to prioritize tasks and document contacts
- Florida Workforce Professional Certification Tier I required (must be completed within 1 year of employment)
- Valid driver’s license required
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