Job description

Must meet these requirements to be considered:

- Minimum 3 years experience

- Must be able to read and write English and Spanish

- Must have either a 4-40, 2-20 or 2044 license.

We are looking for a Licensed Customer Service Representative to assist our insurance customers.

In this role, you will be responsible for answering customer queries, dealing with complaints, and making policy changes. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Our ideal candidate should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. A 4-40,2-20 or 2044 is REQUIRED.

Major Areas of Responsibility
-Identify the customers’ needs and provide a solution in the most efficient manner to achieve client satisfaction
-Execute policy changes and process policy payments
-Effectively manage large amounts of incoming tickets, calls & emails
-Meet personal/team targets and performance quotas
-Provide accurate, valid and complete information by using the correct methods/tools
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Keep accurate notes of customer interactions and verify customer’s contact information
-Follow communication procedures, guidelines and policies

Job Requirements:

-Strong phone, verbal and written communication skills in English and Spanish

- Active listening skills
-Customer focus and adaptability to different personality types
-Ability to multi-task, set priorities and manage time effectively
-Attention to detail, confidentiality and accuracy are key requirements

Bonus Requirements:

-Knowledge of QQ Catalyst is a plus

-Experience in commercial lines a plus

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Miami, FL 33181: Reliably commute or planning to relocate before starting work (Required)

Language:

• English and Spanish (Required)

License/Certification:

• 4-40, 2-20 or 2044 (Required)

Work Location: One location

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