UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

• Anticipated starting salary of $60,000; pay rate negotiable based on experience and qualifications
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

• Supervise Admission Representatives in their daily activities, consistent with UMA’s enrollment strategy and policies.
• Review enrollment packets and approve or deny prospective students seeking to start their Provisional Enrollment Period, consistent with UMA’s enrollment requirements and policies.
• Manage any assigned Associate Managers as they provide training, support, and process organization to Admission Representatives and assist students throughout the enrollment process as needed.
• Analyze performance of assigned Admission Representatives and Associate Managers to determine appropriate coaching, performance management, and professional development, with a focus on development and retention.
• Assist in implementation of Admissions processes and procedures, including managing Admission Representatives and Associate Managers of Admissions through change.
• Support any assigned Associate Managers in the generation of consistent and accurate information about the status of students in the enrollment process.
• Interpret operational reports and confirm that appropriate actions are being taken in response.
• Communicate and work effectively with managers and other team members in other UMA departments to support students throughout the enrollment process.
• Ensure consistent operation of the Manager’s team in accordance with UMA’s mission and values, all UMA policies and procedures, all applicable federal and state regulations, and all accrediting agencies standards and requirements.
• Execute checks and balances (such as reviewing calls and/or other communications and/or confirming that Associate Managers have done so) in Admission Representative and Associate Manager activity to ensure accuracy of information provided to prospective students, to prevent unrealistic expectations regarding students’ program or end objectives, and to assess professionalism, effectiveness, and clarity of approach.
• Perform other duties as assigned.

• Support a culture of student service and team member development.
• Develop each assigned Admission Representative and Associate Manager toward compliant and effective job performance and increased competency in areas aligned with UMA’s mission and values.
• Complete Admission Representative and Associate Manager performance evaluations and competency appraisals in a timely manner.
• Support the hiring and training processes for Admission Representatives and Associate Managers as needed.
• Model UMA values.
• Demonstrate personal honesty and integrity.

• Keep current on institutional goals, objectives, and progress.
• Engage in institutionally sponsored activities and initiatives as appropriate.
• Support change initiatives that impact the organization and manage others through change.
• Coordinate efforts between departments within UMA.

• Demonstrate knowledge of, and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

• Associate degree or equivalent combination of education and experience.
• 3 years of experience in Admissions or management experience with a proven track record of effective people management.
• Above-average oral and written interpersonal communication skills.
• Able to professionally communicate in English and otherwise interact professionally with other Admissions team members and those in other UMA departments.
• Experience with the systematic gathering of reliable data, understanding organizational reporting, and consistent follow-through to ensure appropriate action is taken in response to data.
• Organizational, follow-up, and time management skills.
• Experience with working amidst competing priorities and escalating unresolved conflicts between priorities as needed.
• Knowledge of and adherence to applicable regulations and other compliance requirements.
• Effective with MS Office (Word, Excel, PowerPoint) and other business tools such as Zoom and Microsoft Teams.
• Able to work and interact professionally in a diverse and inclusive work environment.

• Associate degree.
• More than 3 years of experience in Admissions or management experience with a proven track record of effective people management.
• Work experience in a contact center environment.

• This is a full-time remote position
• Ability to travel as required – up to 25% travel
• Flexibility to work evenings and weekends as needed.

• Requires long periods of sitting at a desk working on a computer
• Requires ability to travel
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.