Job Summary: Under direct supervision of a provider performs a variety of clinical and administrative tasks while striving to offer perfect care every time to patients. Clinical duties include greeting and escorting patients to the exam room, measuring and recording vitals, collecting and recording medical and medication histories, preparing patients for examination/procedure, assisting the provider as directed and ensuring efficient clinic patient flow. Additional duties include specimen collection with accurate labeling and prescriptions as directed by the provider. Maintains equipment and supplies. Administrative duties include answering telephones, scheduling appointments, accurate patient registration, processing referrals and prior authorizations. Maintain focus on patient centered care and customer service.

Essential Functions:

• Consistently use an outward mindset and put forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Obtains and records vital signs, height and weight, medical and medication history.
• Documents all medical information appropriate and accurately in the EMR. Sends records to Health Information Management, as needed.
• Prepares patients for examination/procedure and ensures patient flow.
• Assists provider and nursing staff as guided.
• Implement medical orders in a safe and proper manner.
• Collects specimens and properly labels, administer immunizations and medication via various routes (IM, SQ, Oral, Nasal), as directed by the provider.
• Maintain rooms, equipment and supplies to uphold standard precautions.
• Answer telephones ensuring to handle customer inquiries promptly and appropriately.
• Schedule appointments, process referrals and prior authorizations.
• Register patients, ensuring accuracy, collection and scanning of proper documents, and all required registration steps are followed.
• Provides patient centered care and customer service.

Minimum Qualifications: Registered or Certified Medical Assistant or Licensed Practical Nurse in the State of Michigan. BLS from American Red Cross or American Heart Association Certification within 90 days of hire.

Knowledge, Skills & Abilities: Experience in a medical office or similar setting required. Must possess interpersonal skills sufficient to deal effectively and courteously with a diverse group of patients, doctors, internal callers and other healthcare personnel, while maintaining strict medical ethics. Successful completion of registration or certification in an accredited Medical Assistant program preferred. Demonstrated knowledge of medical assistant competencies, computers, and EHRs. Patient access knowledge preferred. PCMH experience a plus.

Working Conditions: Potential exposure to blood/body fluids and contagious disease.

Physical Requirements: Constantly stand, walk, reach, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently sit, reach, push/pull, bend/twist, stoop/kneel/crouch. Lift/carry 1 to 50+ lbs.