Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.

The Medical Practice Assistant (MPA) will assist with the administrative functions in a Physician’s office. The MPA will be responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records. The MPA will assist with the billing for Physicians offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections and accounts receivable and payable. The MPA is part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent and can legally do. The MPA must be willing to report back to work during any emergency situation, this includes if needed during inclement weather, mass casualty, internal disaster, etc. The MPA will complete other duties as assigned.

All organizational staff, including this position are specifically required as a condition of continued employment to make advance preparations for their families and pets in the event of weather emergencies such as Hurricanes and flooding threats. Any staff member can be determined as essential staff required to report to the main facility during these events. In many cases this means reporting and sleeping at the facility before, during and after a weather emergency. By signing this job description, the staff member accepts this responsibility of readiness to report to work during any designated emergency staffing situation. CMC staff members operate as one team meeting the healthcare needs of our communities, thus this position will on occasion complete other duties as assigned beyond those designated in this primary job description which may include “float” coverage at an alternate facility, department or assignment.

Assessment of overall credit worthiness by review of a consumer credit report is required.

Education:

• High school diploma required.

Experience:

• Prior healthcare experience required.
• Prior experience working front desk operations in healthcare is preferred.
• Prior experience in a physician practice or clinic setting is preferred.
• Experience with Electronic Medical Record System preferred.

Licensure/Certification/Registration:

• Medical Terminology Certification preferred.
• Insurance Billing Certification preferred.

Special Skills:

• Ability to work effectively and collaboratively with nursing colleagues, physicians, department heads, and members of executive leadership required.
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, Explorer and PowerPoint required.
• Exemplary core customer service skills strongly required.
• Strong organizational skills required.
• Strong verbal and written communication skills required.
• Ability to remain calm and professional in all situations required.

Working Conditions:

• Occasional exposure to difficult patients.
• Potential exposure to blood borne and airborne pathogens.
• Physical surroundings generally pleasant and comfortable.
• Generally contained office type environment.
• Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs.