Pearle Vision - Manager Store Operations (Onboarding Experience)
Full Time
San Antonio, TX 78205
Posted
Job description
Date: Mar 1, 2023
Brand: Pearle Vision
Location: San Antonio, TX, US, 78205
Requisition ID: 798831
Store #: 130200 Pearle US FIELD
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Store #: 130200 Pearle US FIELD
Position:Full-Time
Total Rewards: Benefits/Incentive Information
At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.
GENERAL FUNCTION
This role manages activities related to the onboarding of a new licensed operator (LO) store and system wide commercialization of new franchise innovations which support the LO’s business operations. The position serves as the primary point of contact for the LO during the process of opening a new location, converting a store, or rolling out enterprise wide initiatives impacting operations. Functions may include activities related to store conversion, store operating platforms, product, staffing, selling, training, store operations, and operational support.
MAJOR DUTIES AND RESPONSIBILITIES
- Acts as a liaison between the LO and other internal brand departments to make decisions related to new LO store opening (conversion or new start)
- Assists the LO in prioritization and completion of activities related to store opening and support
- Conducts and coordinates training of associates on training Pearle Vison’s operating platform
- Assists the LO team with training on store procedures including but not limited to, insurance processing, lab procedures, and store systems
- Trains the LO or their representative on daily store operations including but not limited to scheduling, MVC management, opening/closing procedures, lab operations and integration of selling model
- Coordinates with Development & Licensing, corporate operations and field leaders as applicable
- Coordinates with support departments such as product, marketing, operations, lab services, etc. in support of opening the LO's store
- Provides POS support and problem solving in support of vendor provided training.
- Models and trains on sales behaviors
- Support the implementation and sustainment of innovation pipeline process that prioritizes ideas to drive Licensed Operator (“LO”) value – which includes driving strong relationships with LOs to gain their buy-in, creating solutions through collaboration to improve the patient experience and driving sales and profits for LOs/Pearle
- Establish processes and tools to efficiently analyze overall effectiveness of new idea launch
- Ensure field & store feedback on all initiatives is captured and incorporated for process improvement
BASIC QUALIFICATIONS
- BS or equivalent experience
- 5+ years of experience in the retail industry, preferably franchise retail
- Strong communication skills and training skills
- Comfortable working independently and in ambiguous situations
- Ability to influence and think critically
- Independent problem solving ability; understands root cause and develops solutions
- Ability to balance multiple projects
- Ability to travel up to 50%
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
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