Job Title

Practice Administrator

Reports To

The Practice Administrator will report directly to the Director of Operations for UCF Health and the UCF College of Medicine with an indirect report to the Medical Director of UCF Health.

Position Summary

Role will function in a leadership capacity to oversee clinical and administrative departments in with direction from Director of Operations and in collaboration with the Medical Director to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the UCF Health and the UCF College of Medicine. Actively participates in clinical trials, research, and medical education to ensure operational excellence. This role is responsible for a multispecialty multisite academic practice.

Responsibilities and Duties

• In collaboration with the Medical Director, assists in development and oversight of standards compliance for the designated scope of the practice. Identifies issues in service line meetings and coordinates action plans with the Medical Director. Directly supervises Nurse Manager and Office Manager positions.
• Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements policies, procedures and programs.

• Develops annual operational budget in coordination in coordination with the Director of Operations. Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of unfavorable variances. Identifies cost savings opportunities and implements strategic initiatives for enhanced operational efficiency.

• Manages and oversees various human resources functions including hiring, work assignments, coaching plans, and performance counseling.

• Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.

• Coordinates maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space. Reviews and maintains Annual Emergency Management, Continuity of Operations, and Hurricane plans for the practice. This also includes maintaining the emergency communication system for the practice.

• Works in cooperation with business development leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.

• Hires, trains, supervises, evaluates and develops managers and builds a well-functioning team focused on the needs of the patient.

• Works with the Medical Director and Nurse Manager of the practice, ensuring appropriate access, flow and scheduling of patients.

• Collaborates closely with the Revenue Cycle Manager to build an effective revenue cycle and other systems to maximize revenue. Also works closely with the Budget Director for the College of Medicine to develop annual budgets and key performance indicators. Works to achieve budget targets and controllable expenses.

• Participates with Marketing and Business development team members to enhance organizational growth for UCF Health.

• Oversees payer contract management, provider credentialing, and vendor contracting.

Experience

• Five years to eight years of similar or related experience. Background in direct patient care in a multispecialty setting is preferred but not required.

Education

• A college degree in a technical discipline or a masters degree (non-technical) or non-technical degree plus professional certification.

Interpersonal Skills

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Work Environment

• General medical office setting
• Travel between two locations (East Orlando & Lake Nona)

Position Details

Funding Source: UCF Clinical LLC / UCF Health

Fair Labor Standards Act: Exempt

Job Family: Operations

Location: UCF Health

Work Schedule: Monday – Friday; 08:00am – 05:00pm

Status: 1.0 Full Time Equivalent

Benefits: Benefits Eligible

• Incentive plan
• Medical Benefits - Florida Blue (4 Plans)
• Dental (Metlife)
• Vision (Metlife)
• Paid Time Off (240 hours per year)
• Tuition Reimbursement - $3,000 per year / $10,000 max if UCF
• Short Term Disability
• Long Term Disability - Employer paid
• Employee Assistance Program - ESPYR
• Employee Discount Program
• Accident, Cancer, Hospital, Critical Illness
• Flex Spending Account
• Dependent Care
• Legal Assistance
• Identify Theft
• Pet, Home, Auto Insurance
• For more information on UCF Health benefits including cost go to: https://ucfhealth.com/careers/

PI205959380