Job description

Essential Duties and Responsibilities:

Location: Chester PA,

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests.

Cash and sell bet tickets to the public. Processes customer requests for credit card cash advances and personal check cashing using network-wide computer system. Rapidly and accurately disburses approved funds to customers. Provide good public relations in the form of friendly, courteous, responsive, and accurate assistance during all customer service transactions. Provide educational assistance to new patrons. Ensures compliance with the federal currency transaction reporting requirements. Performs other duties as assigned. Promotes outstanding customer relations. Ensures compliance with PA Harness Racing Commission regulations and other gaming regulations as required. Performs other duties as assigned. Ensures adherence to departmental/company policies and procedures. Implements the departmental internal controls and security.
Qualifications:
Requirements:

Very strong customer relations skills. Solid understanding of the pari-mutuel customer’s motivations and expectations. Previous pari-mutuel mutual clerk experience preferred.

Is fluent on Microsoft Office software products, and is viewed as an outstanding team player.

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Must be able to obtain a Harness license through the state of Pennsylvania .

**Harrah's Philadelphia is located in Chester, PA.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).�?

Harrah's Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Harrah’s may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.

Job Type: Part-time

Pay: $11.32 per hour

Benefits:

• Employee discount

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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