Job description

POSITION SUMMMARY

Responsible for the tracking, coordination and communication of patient referrals.

DUTIES AND RESPONSIBILITIES

• Responsible for the tracking, coordination and communication of patient referrals.
• Prioritizes referrals by their urgency and addresses them in a timely manner.
• Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
• Contacts insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as, history, diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services.
• Point of contact for patients and specialists for any questions or rising concerns.

QUALIFICATIONS

• High school diploma or GED.
• Must have computer knowledge, Microsoft Excel, and Word experience a must.
• Knowledge of the referral process.
• Excellent telephone skills and etiquette.
• Able to multitask and to work well under pressure.
• Good writing skills.
• Ability to work accurately and efficiently.
• Warm outgoing personality.
• Perform other duties as assigned.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lancaster, SC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 2 years (Required)
• Referrals: 1 year (Required)

Work Location: In person

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