Position Summary

The Registered Nurse/Licensed Professional Nurse (RN/LPN) provides professional nursing healthcare to HHS patients, coordinates the day-to-day patient care activities, patient teaching, and telephone communication, in accordance with the Heartland Health Services’ (HHS) mission, strategic goals, federal and state laws and regulations, performance and outcome objectives, and accreditation standards.

Essential Functions

• Manages acute, chronic, and episodic high risk, high volume patients of all ages with the goal to improve or maintain their current health state.
• Oversees and monitors patient evaluation, treatment decisions, and/or other related care and consultations to patients as required.
• Facilitates the development and assists with the implementation of standards, policies, procedures, protocols and guidelines.
• Supports and is involved in the continuous quality improvement efforts designed to increase patient outcomes and patient satisfaction.
• Provides appropriate education to patients and family caregivers to ensure appropriate use of healthcare resources and documents.
• Coordinates services with other patient care locations as required: maintains communication with allied services.
• Assists provider with technical procedures by preparing and informing the patient.
• Performs various patient care procedures and administration of medications as directed by provider, independently.
• Documents and maintains records and charts, and reports patient’s condition, medications given and treatments administered.
• Ensures informed consent has been obtained.
• Communicates to other members of the healthcare team pertinent patient information.
• Reviews patient charts prior to and after being seen by provider to ensure quality assurance.
• Ensures proper care in the use and maintenance of equipment and supplies; practices safety, environmental, and/or infection control methods.
• Demonstrates compliance with all clinic policies and procedures along with the requirements from the various regulatory agencies.
• Receives telephone calls from patients and/or family members and provides advice to caller within the scope of license and according to established protocols.
• Schedules appointments/diagnostic testing with providers and specialty groups when appropriate.
• Interviews patients to gather information related to illness and determine priority of patients’ needs, records and reports symptoms, reactions, treatments, and changes in patients’ conditions.
• Refills patients’ medications per protocols. May transcribe physician orders for new prescription medication or changes to standing orders.
• Assists resident physicians in becoming familiar with medical office procedures and surrounding including scheduling patients, filling out various forms, office laboratory procedures, supplies, mediation cabinets, etc.
• Travels to various clinic locations as needed.
• Supports clinic compliance with all applicable federal, state, local, and HHS rules, regulations, protocols, and procedures governing the clinical provision of medical services as well as those relating to, but not limited to, work place safety, public health, and confidentiality.
• Supports and is involved in HHS’s continuous quality improvement efforts designed to improve patient outcomes.
• Works in consultation with clinical teams, direct clinical support staff, and indirect clinical support staff to develop and implement policies and procedures that maximize patient-centered communication and services.
• Maintains and assures confidentiality of patient information in accordance with HHS’s policies.
• Reports building/equipment problems through the appropriate channels.
• Performs any clerical duty or department related task as assigned by supervisor in a continuously changing medical practice.
• Attends all staff meetings, department meetings, and any other meetings as required.
• Maintains the strictest confidentiality.

Job Qualifications

• Current State license as a Registered Nurse or Licensed Professional Nurse is required.
• Ability to lift up to 50 pounds.
• Demonstrate the knowledge and skills necessary to provide patient care that is appropriate to the age of the patients served.
• Demonstrate knowledge of the principles of growth and development as well as the physical, emotional and psychosocial needs of the patient population served.
• Previous experience in an office setting or one-year experience in an acute care setting preferred.
• Strong interpersonal skills necessary in order to interact with patients, families and physicians.
• Basic Microsoft Word and Excel knowledge preferred but not required.
• Electronic Medical Records (EMR) experience preferred but not required.