Job description
Sales Associates- Birmingham
We're seeking Sales Associates for our Birmingham store location. This job involves sales, customer service and humans. Or Homo Sapiens and stuff if you prefer to be technical. The technical part of that sentence was the word "stuff."
Moosejaw Sales Associates have an enthusiastic, fun and positive attitude while assisting customers with sales and product information. A good sense of humor, creative mindset and passion for customer service are needed. Like an I-love-you-so-much-we-should-synchronize-our-birthdays passion for customer service. Plus outdoor gear knowledge is a plus.
Summary: An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
- Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.
- Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
- Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing and supporting the company's mission.
- Receives and stocks merchandise/supplies, maintains facility by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.
- As skills and knowledge increase, opportunities to engage in other programs as an extension of shop responsibilities may become available including the Gear Wizard, Rental, and ReTrail programs.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
- Moves up and down a ladder.
- Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Visually verifies information, often in small print.
- Visually locates merchandise and other objects.
- Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
- Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.
Work Environment
Working in the following environment is necessary to perform one or more of the essential functions of this position.
- Works varying shifts as required.
- Works overnight as required.
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