Job description

This is an exciting position as a Sales Support Representative of a beloved brand that is known as one of the footwear industry’s most respected products. As a Sales Support Representative, you will report to the Sales Operations Manager and serve as an instrumental component of a vital team in the organization. In this role, you will: Review open order reports on a daily basis to ensure a seamless shipping process | Track production against order delivery dates and partners with the Operations and Planning teams as needed | Communicate any issues or delays to the sales team.

Who we are:

Founded in California in 1966, we are proud of our legacy as being the innovators of the first leather tennis shoe – the K-Swiss Classic. More than 50 years later, K-Swiss' modern brand mission is to outfit and inspire the next generation of entrepreneurs. These young leaders are at the forefront of today's culture, influencing and inspiring young people around the world.

Our culture is rooted in the principles of INNOVATION, CREATIVITY, INCLUSION, DIVERSITY, EQUITY, PASSION, PERFORMANCE and FAIRNESS.

We empower our team members to embrace their creativity, knowledge, skills and to push forward and deliver excellent results. By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the passion of K-Swiss to life.

How you make a difference:

· Partner with other associates to review open order reports on a daily basis to ensure a seamless shipping process Creating and implementing international brand strategies for business growth

• Track production against order delivery dates and partners with the Operations and Planning teams as needed
• Communicate any issues or delays to the sales team.
• Partner with the Credit Department to assist in resolving any non-shippable orders due to credit hold

What success looks like:

• Assists with supply chain logistics by partnering on developing strategies for retail, focused on delivering core product carry-overs and new drops that our consumers have come to expect.
• Upholds brand principles and executes against the overall company product and marketing strategies as related to product and merchandising
• Demonstrates leadership that leads to a highly efficient, effective, and high-performing teams at all levels of the organization and across all functions

What you bring to the table:

· Professional and efficient communication with Sales and other cross-functional business units

· Analyze and resolve customer concerns based on department policies and procedures

· Ability to quickly learn the ERP system to generate reports, source and utilize data that is critical in supporting sales while processing customer requests

· Enhance the department and organization by working with cross functional departments by exploring opportunities to add value to business processes and contribute ideas that are innovative

· Establish, build, and maintain professional relationships at all times with internal and external business partners

· Able to multi-task in a fast-paced environment

• Excellent communication skills: Written, Verbal, Listening
• Outstanding interpersonal skills with an emphasis on building partnerships
• Ability to pivot quickly
• Exhibits professionalism, honesty, integrity, courtesy, and respect in all dealings with fellow employees, guests, vendors or others with whom the company conducts business
• Computer proficiency including specific job-required applications

· Any other duties as assigned by the leadership team

K-Swiss Global Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

QUALIFICATION REQUIREMENTS:

Education and/or Experience:

· Bachelor’s Degree Preferred

· 1-2 years Customer Service experience required

· Knowledge of sales and distribution operations highly desired

· Knowledge of ERP systems, particularly SAP, highly desired

Knowledge, Skills, Abilities, Aptitude

· Excellent interpersonal and communication skills

· Strong organizational skills and attention to detail

· Ability to perform duties with minimal supervision

· Willingness to learn and grow through participation in training and other learning events

· Advanced skills in Microsoft applications and Microsoft Office software

Physical Demands

· Sitting for extended periods of time

· Walking, standing for brief periods of time

· Dexterity of hands and fingers to operate a computer keyboard

· Prolonged visual acuity necessary to view video display terminal, VDT

Work Environment

· Office

K-Swiss Global Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Los Angeles, CA 90014: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you aware of and agreeable to the salary of $50,000 per year?
• Are you authorized to legally work in this country?

Work Location: One location

shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.