The Scheduling Coordinator is responsible for the scheduling of all direct care staff for Residential Services to ensure continuity of care for persons served and budget standards are met.

ESSENTIAL FUNCTIONS-Scheduler

• Create weekly/monthly schedules for Residential houses to fill all open shifts with qualified staff
• Ensure the best match of staff to the open positions to provide optimal coverage needs
• Review schedule changes against house budget models to minimize expenses for each house
• Maintain the scheduling system to ensure it is current each day
• Develop schedules, as needed, to allow for meetings, trainings, etc. that will have a minimum increase to expenses
• Partner with HR to maintain current vacancy reporting for Residential houses for recruitment
• Document reasons for unscheduled, cancelled or changed shifts and submit absence forms to HR for tracking for all Residential house staff
• Process requests, in conjunction with Residential Mgt. team, for all Residential house staff PTO based on available time, coverage needs, and PTO policy
• Confirm that each employee is meeting required hours worked per week, but not exceeding limits, i.e. 29 hour employees do not work more than 29 hours per week
• Discuss DSP attendance or performance issues with the residential leadership
• Schedule new employees for on-the-job training & transition from training into shifts
• Ensure staff receive timely and appropriate required training for all houses and persons served.
• Perform routine audits to ensure staff are in compliance with training regulations.
• Build work schedule models for new homes ensuring that staffing ratios meet state guidelines and meet budgetary standards
• Act as on-call supervisor based on rotating schedule
• Maintain an electronic employee phone/contact list, ensure that HR is informed of any changes.
• Become a CPR/FA trainer.
• Other duties as assigned by management

ESSENTIAL FUNCTIONS—Supporting Homes

Serves as the first point of contact for direct care staff, addressing and resolving urgent issues that are related to staffing in the home; appropriately involves direct manager based on issue.

• Ensures training is provided, conducting mentoring and training for assigned home to direct care staff including:
  • Person-Specific Training
  • Safety, including Fire Drills & Safety Observation lists
  • Protection from Harm
  • Daily Cleaning Schedule
  • Menu Plans
• Communicates regularly with direct care staff.
• Trained as a DSP, serves as a backup to fill shifts, as necessary.
• Advocates for persons supported
• As needed, participates in Circle of Support (COS) meetings and provides guidance on action steps.

WORK ENVIRONMENT

This position generally operates in a professional office environment, however when providing direct care, it is in the home setting. This role routinely uses standard office equipment. Standard hours are full-time Tuesday-Saturday from 8am-4:30pm, including a rotation of on-call duties that requires availability 24/7 when on-call.

PHYSICAL DEMANDS

This position requires the employee to regularly talk or hear, stand, walk, use hands or fingers, to handle or feel, and reach with hands and arms.

How Work is performed:

• Normal range correction vision yes
• Normal range corrected hearing yes
• Sitting 80% of the day
• Standing 15% of the day
• Walking 5% of the day

MINIMUM REQUIREMENTS

Education

• Associates’ degree related to social services or management OR equivalent combination of education and relevant experience

Experience

• Required: Experience working in a fast paced environment
• Preferred: Knowledge of DIDD programs, policies and procedures; knowledge of manpower planning; experience in the direct care profession

Licenses/certifications

• Valid driver’s license
• Valid automobile insurance
• Preferred: Medication Administration certification
• Preferred: FA/CPR Certification

Competencies

• Ability to communicate clearly and effectively both in written and verbal communication with all levels of staff as well as service recipients
• Ability to organize and keep detailed records
• Computer proficiency in Microsoft Office and other programs as applicable
• Ability to multi-task with good time management skills
• Ability to make decisions in the best interest of persons’ served
• Ability to learn new skills, including using computer programs

Benefits • 40 hours eligible with Paid Time Off. Great benefits package including employer paid life insurance and 70% paid employee only health insurance. Paid holidays and other benefits.