Job description

Come and join our exciting transformation journey! Qmatic is currently seeking an enthusiastic and motivated Support Technician for its US/Canadian markets

With our vision of “A world where everyone can access the services they need” we are driven by our ambition to create truly exceptional customer experiences. We’ve spent the past 40 years guiding the industry forward, developing cutting-edge solutions that reshape connections between people and services. Our solutions simplify contacts, reduce friction, and maximize operations for our clients in the retail, finance, health services and public sectors. Qmatic employees have the opportunity to work in a creative, entrepreneurial environment. In our flat organizational structure, you get the chance to work where it happens, close to the product and the business.

Roles and Responsibilities

As Support Technician you are responsible for providing customer support for computer hardware, software and peripherals to the customer’s network and Qmatic systems. The work is performed in close cooperation with other members of our customer support team, Project Management, Sales, and end users.

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What’s in it for you?*

You will help us strengthen the support team based in our Duluth, GA office and have the opportunity to join a global team focusing on delivering technical support to our customers in the US/Canadian markets. As a part of our Global Support you will be working together with colleagues locally as well as globally.
With a close connection with other teams such as Project management, Configuration and Sales you will be a crucial part of our successful development.

Profile

To succeed in this role, you should have:

• relevant education in IT/computer technology
• experience in a help desk/customer support function
• the ability to conduct support calls in both English and French- both spoken and written.
• Other additional languages highly desirable.

• good PC/network troubleshooting skills
• thorough knowledge of Windows-based software components
• good understanding of Windows Servers
• basic understanding of SQL server and/or Oracle
• service-minded approach with a high level of professionalism to deliver great customer experience and contribute to business opportunities
• the ability to communicate in a customer-friendly way with our clients
• Familiarity with Zendesk is a plus

The position will be based in our office in Duluth, GA, where you will work together with your local colleagues as well as your international colleagues, and report to Head of Global Support, Klas Caesar.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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About Qmatic

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 60,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need.
Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Paris, Milton Keynes, Katwijk, Madrid, Rome and Zaventem. Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

Job Type: Full-time

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