*Please note: Must be fully vaccinated against COVID-19 and be able to show proof.

We are looking for Game Changers

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce.

What will you do as a Waiver Support Specialist at Easterseals?

1. Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.

2. Customer service.

3. Work with supervisory team to ensure all collaborative plans are uploaded into the WSA System as well as all ISPA plans.

4. Checks individuals out and manages the flow of individuals and families, and other patrons out of doctors and administrative offices.

5. May include answering and triaging internal and external telephone calls, including conducting initial screening of individuals to determine the nature of requests or problems, taking messages, referring to the appropriate parties, and performing related customer service activities representing the program to the general public.

6. Pulling, filing, auditing, and maintaining charts for the team assigned.

7. Closing Team charts and creating retention charts.

8. May take and maintain Team meeting minutes as requested.

9. Maintaining the WSA and ISPA tracking upload spreadsheets, making changes and making follow-up phone calls to the case managers or ABA providers to ensure all documents are correct before uploading.

10. Ensuring all 3 party policy layers are entered for third party insurances and ensure case manager is aware to obtain 3 party insurance information.

11. Ensuring monthly “Non-Medicaid” individuals are reported to the case managers for follow up.

12. Collaborates on special Team projects as assigned.

What Does Easterseals Need From You?

1. Be a high school graduate or have a certificate of successful completion of the General Educational Development Test.
2. Have two (2) years of responsible full-time clerical experience.
3. Excellent customer service skills.
4. Ability to make general decisions in accordance with departmental policies and procedures.
5. Knowledge of modern office equipment, practices, and procedures.
6. Knowledge of modern record keeping management and operations.
7. Knowledge of grammar, spelling and punctuation.
8. Ability to follow complex oral and written instructions.
9. Computer literacy and competency with Microsoft Office Professional package including demonstrated proficiency in
Access, Excel, PowerPoint, and Word.
10. Must possess a knowledge and understanding of co-occurring disorders (mental health & substance abuse).

Benefits of Being a Superhero!

We are proud to offer an equitable and inclusive environment that reflects the communities that we serve and encourages, supports and celebrates the diverse voices of our workforce.

Here at Easterseals MORC, life is good. We have flexible hours, loads of time off, and awesome events. 3 weeks of Personal Time Off /PTO PTO 3 floating holidays, in addition to Easterseals MORC 10 observed holidays.

As a member of our family, you are part of a culture that values professional development, community service and collaboration.

We keep it open, honest and inclusive. We care about providing our employees a collaborative experience, including quarterly team days.

We not only offer our employees a competitive salary, we also provide bonuses and extra incentives to reward their hard work & dedication.

Innovation is at the heart of our organization. We use cutting-edge technology and evidence-based practices.

We offer fantastic benefits! We have a competitive and comprehensive salary and benefits package including Medical/Dental/Vision coverage with company contribution Flexible Spending Account, Voluntary Dependent reimbursement

We offer a variety of resources centered on our 6 pillars of well-being to support staff in living a healthy lifestyle. Free access to Calm app? Yes please!

We offer traditional and 401k options to ensure each of our employees are able to save for their future.

We are a PSLF (Public Service Loan Forgiveness) Employer

Proud Winners of:

• Metro Detroit's 101 Best & Brightest Companies to Work For
• Corp! Magazine Diversity Award Winner
• West Michigan's 101 Best & Brightest Companies to Work For
• Crain's Cool Places to Work
• Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year

Education

• High School or better in History

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)