What’s the job?

The Technical Support Specialist will be on a team that maintains and supports an enterprise ERP, eCommerce, and proprietary applications. You will also design and implement custom monitoring solutions to help diagnose and resolve issues.

• SQL Reports – Create and maintain custom reports as needed. Candidate MUST HAVE some at least minimal experience writing SQL queries.
• Server Management – Identifying, reporting, troubleshooting and resolving ecommerce, point-of-sale, and ERP security application issues
• Application Support – Researching, troubleshooting, and resolving issues for team members on both proprietary and external POS systems
• Flexibility to regularly rotate through different technical specialties and skill sets

Qualified candidates will possess:

• BA in Computer Science, Information Systems, or related field, or equivalent experience

• Superior interpersonal skills inclusive of a positive, easy-going, people-oriented attitude with an ability to work with users at all levels within the company
• Intellectual curiosity, excellent problem-solving skills, including the ability to identify root causes and recommend solutions
• Excellent verbal and written communication skills; ability to communicate analytical and technical content in an easy-to-understand way
• Quality time-management, organizational, and prioritization skills
• Dependable, flexible, adaptable, attentive to detail with a strong work ethic
• Willingness to learn new technologies and adapt to dynamic environments
• Ability to plan, organize and manage multiple tasks in an environment subject to disruptions and/or a rapidly changing focus

Who are we?

Salon Service Group, founded over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG proudly partners with the Professional Beauty Industry exclusively, through salons, spas and stylists. We have conveniently located, professionally exclusive wholesale stores representing our independently owned, high-end professional portfolio of haircare brands across our territories. We are committed to excellent service, quality products and most importantly, we build strong lifelong partnerships with our customers. Our highest priority is to provide our customers with the tools and support that they need for success.

Check us out at www.salonservicegroup.com!

Still here?

If you are interested in joining our team, please provide your resume and let us know your salary requirements. If you’ve got the skills, we want to talk to you!

We are an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status or other classification protected by applicable federal, state or local law.