THC - Gift Shop Manager (Inventory and Store Specialist IV) 23-1600-54
Job description
JOB OBJECTIVE: Under the direction of the Site Manager and Assistant Site Manager, this position is responsible for the operations of the store and related admissions and retail for the San Felipe de Austin State Historic Site. Perform intermediate inventory and/or retail sales work. Work involves coordination of procurement as well as supervising store operations; displaying and selling merchandise; monitoring store and inventory operations for compliance with established security requirements and procedures. May train and supervise the workflow of others. Work under limited supervision, with moderate latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES:
- Coordinate daily operations of the store with focus on quality, consistency, customer service and satisfaction, image and branding, marketing and promotions, competitive analyses, and marketplace trends.
- Conduct formal and/or informal surveys to determine customer needs and satisfaction and recommend types of merchandise required to meet the needs of the consumers.
- Maintain knowledge of current purchasing and procurement policies and practices.
- Train site staff in the procurement process and oversee the handling of requisitions and product/services acquisitions.
- Coordinate record of sales; collects and accounts for cash, receipts, and coupons according to established guidelines and fiscal control procedures for retail environments.
- Coordinate and reconcile the daily receipts including cash, check and credit card receipts according to fiscal control procedures.
- Fill orders by packaging, mailing, or delivering items.
- Maintain, stock, and issue materials, equipment, supplies, merchandise, or other inventory.
- Aid customers in finding products and making selections.
- Maintain accounting records of purchases, monitor inventory and stock control records following loss prevention and agency guidelines.
- Coordinate and complete financial calculations and operational reporting according to established procedures and timelines.
- Maintain, price, and merchandise perpetual inventory.
- Prepare estimates of supply and merchandise needs and prepare requests for replenishing supplies and merchandise.
- Oversee all aspects of revenue collection related to admissions and retail sales.
- Load and unload stock and merchandise.
- Conduct inventory of stock or merchandise and reviews inventory control records and reports.
- Dispose of spoiled products and arrange and rotate perishable merchandise.
- Follow all state and local rules and regulations applicable to retail store operation and revenue collection.
- Support overall site operations by participating in basic purchase and procurement of goods and services, as necessary.
- Coordinate and oversee consignment relationships with identified partners like the Friends of the San Felipe de Austin State Historic Site.
- Hire, train, supervise, and lead the customer service/retail team; this position is the only one assigned to the store full-time, but will collaborate with colleagues and volunteers in ensuring retail and customer service delivery.
- Perform light custodial work to include cleaning of floors, dusting of store shelves and entry fixtures, cleaning door glass, emptying trash, replenishing restroom supplies and visitor brochures.
- Assist with special event development and retail operations to support special program offerings.
- May train and supervise the workflow of others.
- Adhere to established work schedule with regular attendance.
- Follow all THC safety guidelines/procedures and ethics requirements.
NON-ESSENTIAL DUTIES:
- Perform other duties as assigned.
(The application must specifically state how each of the following qualifications are met):
- Graduation from a senior high school or the equivalent;
- Minimum four years work experience in property accounting, retail sales/management, and/or inventory management work;
- Work experience in bookkeeping, accounts payable/receivable, or similarly related experience;
- Valid driver’s license, acceptable driving record and ability to drive a state vehicle; and
- Required to travel up to 10% of the work period.
PREFER:
- Experience supervising the workflow of employees and/or volunteers in one or more commercial outlets;
- Experience working with the public.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of retail sales practices and procedures, including ordering, receiving, inventory control, merchandise display and record keeping;
- Knowledge of warehousing methods and procedures, of inventory and stock control record keeping, of customer service, and of standard business practices;
- Knowledge of accounting/accountability of revenue collection;
- Knowledge of maintenance techniques and procedures needed to maintain the store building and equipment;
- Effective verbal and written communication, human relations, and organizational skills;
- Skill in providing customer service excellence to both internal and external customers;
- Skill in operating a personal computer with word processing, database, and spreadsheet software;
- Ability to transfer stock from one location to another, to review warehouse and store operations for compliance, to follow prescribed store and inventory control standards;
- Ability to work in a setting requiring self-motivation/cooperative decision-making and to work effectively with diverse groups of people;
- Ability to accurately handle cash and account for revenue collected;
- Ability to prepare and maintain detailed records, files and reports;
- Ability to handle emergencies, complaints, stressful situations, and large groups of people;
- Ability to conduct promotional and marketing activities for the park and the store;
- Ability to work effectively under pressure and meet strict deadlines while maintaining extreme attention to detail;
- Ability to multi-task in a fast-paced environment;
- Ability to adapt successfully and quickly to change and deliver quality results in a timely manner;
- Ability to plan, organize and work independently, as well as within a team environment;
- Ability to exercise sound judgment and discretion; and
- Ability to maintain the highest level of confidentiality.
REGISTRATION, CERTIFICATION, OR LICENSURE:
Must have or obtain a valid Driver’s License and complete a Defensive Driving Course to be able to operate state vehicles.
ENVIRONMENT/PHYSICAL CONDITIONS: The workplace setting is a historic site, in an office and in outdoor settings where there is exposure to high temperatures, weather, dust, insects and pollution. This employee typically works irregular hours other than 8:00 a.m. to 5:00 p.m., with days off other than Saturdays, Sundays, or holidays. This position may involve walking; standing; pulling and pushing; kneeling, stooping and bending; safely lifting and carrying items weighing up to 30 pounds. Work includes walking on uneven pathways and unpaved surfaces.
REMARKS (Application procedures, Special requirements): State of Texas application must be submitted through the CAPPS website. Only applicants interviewed will be notified of their selection or non-selection. Resumes will NOT be accepted in place of a completed application.
For additional information regarding this posting, please visit https://www.thc.texas.gov/job-opportunities.
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