Job description

HUMAN SERVICES DIVISION
Daniel Brenneman

Director

445 Woodlawn Avenue/P.O. Box 100
Zanesville, OH 43702-0100

Phone (740) 454-0161 Fax (740) 454-0067
(800) 242-0029 www.muskingumcountyjfs.com

POSITION OPPORTUNITY

CLASSIFICATION: UNIT SUPPORT WORKER 2 (2 positions)
CLASS NUMBER: 30112
BASE SALARY: $17.09 per hour
PAY RANGE: 4
DIVISION: HUMAN SERVICES
JOB LOCATION: 445 Woodlawn Ave. Zanesville, Ohio 43701
HOURS OF WORK: FLEXIBLE BETWEEN 7:00 TO 5:00 PM; M THRU F

EFFECTIVE: Immediately - 1 Positions

APPLY TO: Mail: HUMAN RESOURCES MANAGER

MUSKINGUM COUNTY JOB AND FAMILY SERVICES or 445 Woodlawn Ave./P.O. Box 100

Zanesville, Ohio 43702-0100

Date Posted: May 12, 2023
Deadline: May 18, 2023

An informal written proficiency test MAY be given as part of the interview process.
Documentation of meeting posted minimum qualifications must accompany either application, résumé or work record information. Insufficient documentation regarding minimum qualification requirement may disqualify candidate from applicant pool.

Type of Position
[ ] Exempt [X] Classified [X] Permanent [ ] Part Time
[X] Bargaining Unit [ ] Unclassified [X] Full time [ ] Intermittent

Muskingum County Job and Family Services does not discriminate on the basis of race, color, religion, sex, national origin, disability, age or veteran status in employment.
Must be able to pass a drug test, physical and criminal background investigation.

INTERNAL / EXTERNAL POSTING

“People dedicated to helping people.”

Job Duties:

Direct services to customers. Accepts calls from the public through the call center in a timely, courteous and professional manner. Gathers complete and detailed information pertinent to case processing. Utilizes OBS to research and verify eligibility and case status of assistance groups.
Knowledgeable of community resources available and makes referrals as appropriate. Utilizes the call center on- line guide to assist in answering inquiries. Documents information obtained from calls in
OBS immediately to allow for follow up by case managers. Works with the Non-Emergency
Transportation Program in scheduling transportation or preparing gas vouchers. Also works with the
Healthchek Program or associated tasks. Completes income verifications and medical coverage verifications for clients. Sees clients assigned through the Walk-In Queues to answer questions, complete interviews, or address concerns. Adheres to agency telecommunication policy.

Performs a variety of clerical support duties. Duties may include filing, copying and faxing documents and securing, preparing and organizing documents or files for staff members. Schedules appointments in COMPASS/OBS software. Refers to Shared Services line as appropriate. Screens, assigns, and tracks mail in or drop off applications for assistance. Collects data, creates and maintains internal databases and spreadsheets in various formats. Generates reports as needed. Performs word processing duties such as typing letters, schedules, reports, meeting minutes and other documents. Researches the internet and ODJFS Innerweb for information.

If not the primary worker for the above tasks or programs, may be called upon to cover during absences and peak times. Attends meetings, trainings, and conferences. Completes Random Moment
Samples (RMS) accurately and timely. Documents the RMS in the case file records. Completes special projects as assigned.

Minimum Qualifications:

Associates Degree preferred.

Or Twelve months experience as a Unit Support Worker 1, 30111 and a valid driver’s license.

Or Formal education in arithmetic that includes addition and subtraction, and reading and speaking common English vocabulary, one course or six months experience in typing, keyboarding or word processing, and a valid driver’s license. Also requires an additional twelve months experience in typing, keyboarding or word processing and working in an office environment handling in-person and/or telephone contacts with clients, customers and/or general public.

Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.

Job Type: Full-time

Pay: Up to $17.60 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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