We are seeking an Administrative professional to help keep our rapidly growing organization running smooth and efficiently day to day. You would be the first face and voice of a behavioral health agency office answering phones, greeting occasional visitors, and accepting deliveries. Other duties include data entry, filing, handling mail, and record keeping.

Thurston-Mason Behavioral Health Administrative Service Organization (TMBH-ASO) and Olympic Health & Recovery Services (OHRS) are led by a governing board made up of 2 Thurston County Commissioners and 1 Mason County Commissioner. We want to add to our team someone who uses their administrative skills to embody our mission of providing access to an effective, reliable safety net of behavioral health crisis and recovery support services throughout our region.

MAJOR RESPONSIBIITIES:

• Serves as the primary customer support representative, providing prompt and responsive assistance to callers regarding behavioral health benefits, eligibility information to network providers, and/or support resources or service systems.
• Responsible for supporting various program data entry requirements in Avatar electronic health records (EHR) system and excel, compiling and maintaining records and reports as assigned.
• Maintains centralized electronic and hard copy filing systems. Maintains a variety of databases to include data entry, making changes to the data base, and using the database to track and report on information.
• Prepares and e-files legal documents on behalf of Crisis Services; maintains communication with court liaison staff regarding ITA court.
• Provides general administrative assistance to TMBH-ASO and OHRS to include greeting visitors, answering phones, scheduling and calendaring meetings, preparing and maintaining files, preparing correspondence, maintaining and purchasing supplies.
• Prepares, reviews and submits requisitions and invoices for payment.
• May receive and triage calls from consumers, family members, and other referral sources requesting crisis services, including, but not limited to, crisis intervention and involuntary treatment assessment.
• Operates all general office equipment, handles office mail, and orders office supplies.
• Maintains centralized electronic and hard copy filing systems. Maintains a variety of databases to include data entry, making changes to the data base, and using the database to track and report on information.
• Composes letters and memos. May coordinate agenda items, create documents and brochures, presentation items, or various other products.
• Assists with updating TMBH-ASO and OHRS websites.
• May perform errands such as picking up and delivering items to the post office, satellite offices or other business related activities.
• May provide support to the Records Custodian, to include receiving, reviewing, and providing initial responses to records requests.
• May provide administrative support for Human Resources department to include data entry and compiling reports.
• Assists in the development of office policies and procedures.
• Performs other duties as assigned.

Salary Range: $25.72 - $32.59 per hour, negotiable based on experience, education, and parity within the organization.

The schedule for this position is primarily a Monday-Friday day shift.

TMBH-ASO/OHRS provides comprehensive benefits for full-time employees including medical/dental/vision plan options (many with no employee paid monthly premium depending on plan choice, and dependent coverage options), and life insurance and disability insurance options. Eligible employees participate in WA State PERS retirement plans and employees may elect additional pre and post tax deferred compensation retirement options. Employees receive a PTO package earning a minimum of 140 hours annually and 12 paid holidays. Other tax deferred options include Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA) . Find more information at www.tmbhcareers.org.

EXPERIENCE & EDUCATION

• High School Diploma or GED. Some college preferred.
• 2 years general office experience.
• Experience working in behavioral health setting preferred.
• Valid Washington State Driver’s License and satisfactory drivers record required.
• Satisfactory Washington State Patrol (WSP) background check and additional background or security checks as required.

SKILLS & ABILITIES:

• Knowledge of basic telephone/reception techniques.
• Ability to utilize a personal computer and related software to perform routine word processing or data entry.
• Intermediate knowledge of Microsoft Office to include Excel and Word.
• Experience working with electronic health record (EHR) systems preferred.
• Experience with website management preferred.
• Demonstrated teamwork ability, including willingness to learn new programs and processes.
• Ability to professionally and efficiently present and convey the business of TMBH-ASO/OHRS both in person and over the phone as well as in writing.
• Skill with listening, reading and communicating information that is sensitive in nature and protected by various legal authorities and privacy laws.
• Knowledge of health and safety guidelines.
• Familiar with HIPAA and PHI guidelines.
• Ability to maintain a professional, collegial manner in a fast-paced environment with competing demands with many interactions with providers, outside and related agencies and TMBH-ASO/OHRS staff.

WORKING CONDITIONS:

• Work is generally performed indoors and in an office environment. May be required to attend offsite meetings and deliver items and/or operate fleet vehicles.
• Regular, predictable, in person attendance required.
• Occasional need to work extended or evening hours.
• Minimal physical exertion is required. May be required to lift or move boxes/equipment weighing up to 25 lbs. May be required to sit or stand at a desk for extended periods of time.