Job description

We are a leading technology / telecommunications network services company located in Delaware County, Pennsylvania.

We are rapidly expanding, as our reputation for excellent and timely service brings us new clients on a continued basis. We are looking to find driven and hardworking individuals to fill multiple administrative roles in various departments to help us keep up with our growing demand.

Administrative Assistants / Coordinators in our Sales or Operations departments will be responsible for a variety of tasks on a day to day basis. We will be hiring separate individuals to assist in each department.

Some of these responsibilities may consist of:

Sales:

• Ability to communicate at a high level with "C" Level Executives
• Helps create proposals and quotes in support of the sales team.
• Maintaining and sending sales proposals
• Coordinating meetings and office communications.
• Supports the sales team with customer satisfaction.
• Keeps records of customer interaction, process customer accounts and file documents.
• Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Performs other related duties as assigned or as necessary.

Operations:

• Ability to understand and communicate internally and to clients about technology and issues being experienced.
• Receive deliveries and packages from parcel carriers
• Track inventory / stock levels
• Assist operations teams in locating products for service delivery
• Answer incoming calls and respond to clients’ emailed requests for service
• Create and schedule service calls and technicians
• Follow service calls through to their completion
• Manage day-to-day progress of each call assigned
• Monitor status of technicians/consultants
• Update documentation of customer records
• Performs other related duties as assigned or as necessary.

Qualifications for all potential candidates:

• A background or experience at a technology service provider or related field is highly preferred.
• Must be diligent, detail oriented, able to work in a fast-paced environment all while possessing a winning attitude!
• Above average typing skills (60-80 WPM)
• Highly proficient in Microsoft Office suite
• Excellent written and verbal communications skills
• Exceptional customer service skills
• Strong problem solving skills/critical thinking skills
• Ability to multi-task while staying focused and driven
• Highly organized with strong time-management skills
• Ability to work in a team environment as well as with little supervision
• Ability and willingness to learn product basics and new computer programs
• Ability to build trust and demonstrate empathy with our clients
• Prior experience in tech related field is a plus
• Engaging personality that blends well with fast-paced goal driven environment
• Possess a confident, professional demeanor
• You MUST be able to pass a government Criminal Background Check
• Must have reliable transportation

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your desired salary?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Required)
• Technology Provider or Related Field: 2 years (Preferred)

Work Location: In person

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