Job description
Role: Application Support OR Production Support Lead
Location: Dallas, TX (Day 1 Onsite)
- Experience to work on 24x7 shift model.
- Experience in handling customer calls / Cisco Finesse Agent.
- Exposer to basic infrastructure components.
- Experience in Service Now Ticketing tool.
- Understanding incident correlation products like big panda.
- Exposure on Monitoring both manual and tool based and experience on ticketing activities
- Managing and first level troubleshooting by following knowledge articles.
- Updating and maintain knowledge articles.
- Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.
- Good communication skills with ability to communicate effectively with technical and non - technical issues with colleagues at all levels within and outside organization
Job Type: Full-time
Salary: $64,939.99 - $124,065.02 per year
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 7 years
- 9 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Dallas, TX 75201: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
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