Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Core Responsibilities:

• Coordinate with all team projects and monitor all product life cycle and prepare all specifications and perform tests on all configuration and installation.
• Perform high quality and unit tests on all software as per Quality assurance programs and maintain knowledge on all latest technology and prepare various code based on software designs.
• Analyze all designs and tests plans and prepare required documentation on same
• Assist in preparing all technical design documents and ensure effective implementation of all products and plan all activities.
• Analyze and identify all issues in requirements and design and assist to provide resolution of same and perform various tests on software to resolve all issues.
• Provide internal support for all products and assist various departments.
• Perform tests on software and provide resolution and coordinate with software engineers to ensure efficiency in implementation of all software.
• Perform troubleshoot on all programs to ensure compliance to deadline and collaborate with Quality Assurance tests to perform end to end tests.
• Adhere to established software development processes and analyze all issues and monitor effective resolution of same.
• Coordinate with all cross functional team to analyze al issues.
• Diagnose all root causes to recommend required actions and assist to define and classify all issues and projects to avoid reoccurrence of issues and prepare automation responses if required.
• Maintain record of all status reports for issues resolution.
• Train all support teams on various business processes and track all tools and partner with process teams and develop efficient problem management procedures.
• Manage schedule of sub system and participate in formulation and analysis of system development life cycle.
• Document unit test procedures and participate in software development process to perform all tests on designs and ensure compliance to all Object-Oriented Programming activities.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or equivalent
• One to three years of relevant project experience is required.

Additional information

Your Team:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state-of-the-art Digital Health experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole Amwell organization to ensure that our product meets the needs of all of our users.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Additional Benefits

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance