Job description
Title: Autodesk Technical Support Specialist
Location: Detroit, MI
Duration: Full Time / Permanent Employment
Education: BS or 3 years’ experience. During your onboarding at Tata Technologies you will be given the opportunity to become Autodesk Certified
Description:
This position will be responsible for leading the Tata Technologies Autodesk Helpdesk Support line and assisting sales rep’s efforts to sell and support Autodesk design and manufacturing solutions. Key duties in this position include handling and resolving technical support requests from users via phone and email.
Duties and Responsibilities:
- Establish and maintain working relationships with customers as a technical trusted advisor
- Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
- Innovating and delivering packaged service offerings to increase customer success and new product adoption
- Handle all incoming Autodesk related technical support requests from customers
- Respond to support requests via multiple channels and following documented processes
- Document support interactions in a company-wide case management system
- Research, verify, and document product defects
- Remain informed on improvements in Installation and Licensing technology
- Dispatch higher level support requests to an appropriate product specialist (internal and external)
- Manage the technical support request queue, ensuring timely ticket closure
- Utilizing customer input, assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions
- Recognize and pass on potential leads for customers that are uncovered during support calls.
- Follow up calls to customers to make sure they are using and adopting their software.
Qualifications: The ideal candidate should have…
- 1-3 years’ experience with Autodesk software (i.e. AutoCAD, Inventor, Fusion, PLM, etc.)
- Basic troubleshooting skills in Microsoft Windows
- Ability to quickly identify/troubleshoot problems and provide solutions
- BS in Engineering a plus
- Experience in other engineering and design applications would be a plus
- Experience helping users on software and/or supporting software applications in an organization preferred
- Outstanding verbal and written communication skills
- Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US
- Ability to conduct self in group setting as a leader and expert
Tata Technologies is a company dedicated to bringing better products to market for our customers and to the millions of people around the world who benefit from them. We are a leading Global provider of engineering services, serving the world’s leading manufacturing companies. We offer a complete benefits package, including; medical, dental, vision, life insurance, short and long term disability, FMLA and 401K.
We are currently expanding our Engineering footprint with several of our clients and have opportunities for those who are the best in their field. If you are looking to join a company that values their employees, stands behind their services and strives to make product development dreams a reality, look no further.
Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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