Bakery Market Manager

Reports to: Director of Operations

Job Type: Full-time

FSLA: Exempt

Company Background Flynn Restaurant Group

Greg Flynn, founded Flynn Restaurant Group (FRG) in 1999 with the acquisition of eight Applebees in Washington State.

Since then, the company has grown at over 30% a year and has become the largest restaurant franchise and one of the 20 largest foodservice companies of any kind in the United States.

While the companys initial focus was growing within the Applebees system, it has since added five other leading brands starting with Taco Bell in 2013, followed by Panera in 2015, Arbys in 2018, and most recently Pizza Hut and Wendys in 2021.

Today, through its six wholly owned subsidiaries, Apple American, Bell American, Pan American, RB American, Hut American and Wend American, FRG owns over 440 Applebee's, 280 Taco Bells, 130 Panera cafes, 360 Arbys, 930 Pizza Huts and 190 Wendys representing $3.5 Billion in Sales and employing more than 73,000 people in 44 states.

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Company Background Pan American Group

Pan American Group LLC is a franchisee of Panera Bread. Pan American Group LLC is built on a decentralized business model, which means that each geographic area is led by a Director of Operations. Reporting to the DO are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafes in their areas. Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their cafe. Aiding in the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities. Rounding out the cafe leadership are Shift Supervisors and Bakery Managers.

Position Description

The Bakery Market Manager provides strategic direction and acts as a primary support for the Bakery Training Specialists and Bakery Team. Utilizes strong bakery operations knowledge to oversee production and performance, encompassing several areas. Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.

Essential Duties and Responsibilities

• Ensures adherence to operation standards, policies & procedures.
• Acts as a role model for championing Brand Standards. Embraces the Own It mentality.
• Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.
• Oversees implementation of baker orientation and training programs for all new baker trainees (in addition to conducting orientation and training classes for the market).
• Attracts, develops and retains top talent; leverages resources and HR partnership to develop and maintain a robust talent pipeline to minimize open positions and maximize performance, including new hire training and on-boarding, succession planning and development programs.
• Proactively manages performance through regular one-on-one coaching, assistance in developing and reviewing progress on development plans and recognizing accomplishments.
• Accurately appraises the strengths and weaknesses of direct reports, provides specific, timely, behavioral feedback to help identify areas in which improvement is needed.
• Ensures effective communication throughout the market with regularly scheduled meetings with bakers, CBTs, BTSs.
• Tours with BTSs in their districts to provide feedback and opportunity. Tours the market to meet with Cafe Managers and ADs.
• Ensures customer satisfaction through continuous emphasis on the Gold Standard by ongoing coaching, cafe visits, and timely responses to feedback from cafe management
• Communicates product quality, product safety, and equipment issues to cafe management and ADs.
• Monitors and documents overall baker product quality, product safety, environmental cleanliness, and food cost efficiencies through cafe visits
• Knowledgeable in all food safety requirements and standards
• Role models and requires open communications and teamwork between baker & retail operations
• Establishes and maintains open communications with Fresh Dough Facility Manager, including period meetings
• Meets or exceeds labor targets through accurate labor scheduling and tracking
• Assists with Food Cost Management through a focus on food cost control points with bakers and BTSs
• Works with leadership to maintain bakery department financials with labor management. Works with retail management and catering to increase retail bakery sales
• Assist BTSs in completion and execution of baker and CBTs reviews in a timely manner
• Complete BTS performance reviews timely, and to be sent to the HR Manager and Area Director prior to execution
• Complete payroll validation each week
• Maintain ongoing self-development
• Fully accountable for all bakery operations

Education and Experience

• High School Diploma required; College Degree preferred
• Three to five plus years of supervision of direct reports
• Proficient in Microsoft Office suite of software
• Demonstrated written and verbal communication skills
• Demonstrated attention to detail, organization and deadline sensitivity skills
• Demonstrated ability to effectively handle multiple projects simultaneously
• Demonstrated positive team-oriented attitude
• Demonstrated analytical, mathematical and reasoning skills

Compensation Range

$75,000 - $80,000 per year, Plus Monthly Profit Share

Additional Position Requirements

Must live within geographic area being supported; ability to work extra hours (exempt), weekend hours, holiday hours, evening hours, as required; ability to accommodate the likelihood of a variable work schedule from week to week; travel within assigned area and throughout the organization as requested; driving on company business (requires valid drivers license and auto insurance coverage meeting or exceeding state requirements for property damage and bodily injury).

Physical Standards:

• Mobility required during the entire shift, up to 10 hours.
• Stands during extended periods of time.
• Ability to Safely bend, reach, carry, and stoop
• Ability to Safely lift up to 50 lbs. repetitively throughout a shift.

The manager is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The manager should notify Pan American Group of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the manager in this position may be required to perform other duties to meet business needs. Pan American Group LLC, reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Pan American Group, LLC may terminate employment at any time.

Perks for our employees:

• Competitive salary
• Meal Discounts
• Health Benefits
• 401(k) plan with a company match
• Paid vacation
• Development opportunities

Why Work for Pan American Group?

Pan American Group is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to his or her fullest potential.

Brand: Pan American Group
Address: 4200 N Freeway Blvd. Suite 1B Sacramento, CA - 95834
Property Description: 4001 - California Regional Office
Property Number: CA00