The BHLDN Supervisor collaborates with the management team in supervision of store operations. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance between service and tasking.

Customer Experience

• Influence: leads the team as a brand representative reflective of company values; partners with the team on the creation of an engaging service environment
• Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience and increase conversion
• Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications for an efficient customer engagement

Leadership + Team Management

• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Lead by Example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Develop & Coach: provides timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire development to protect the employee experience

Visual +Business Operations

• Manage Operations: sustains daily operating standards by taking an active role in assessing sales forecasting, managing payroll to facilitate an effective daily zone chart, and the execution of product flow
• Support Product Flow: collaborates with key partners to effectively execute shipment processing; supports and ensures markdown, transfer, and restock processes are executed timely and accurately
• Visual Priorities: helps implement visual direction and decisions made by the Shop Manager, Visual Merchandising Manager, and Store Brand Leader; maintains a clean shop to ensure the customer experience is protected
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Store Community: leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
• Share Knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand product and training resources
• Build Relationships: checks in with stylists and associates to maintain communication and teamwork on completing store objectives; is open and responsive to feedback

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.