Job description

Processes requests for energy assessments and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a small call center environment. Communicate Mass Save regulations to customers and follow Mass Save procedures for home energy assessments. Reach call volume targets in an effort to keep the calendar full for field representatives. Strong preference for fully bilingual candidate (must speak English and Spanish fluently; other languages a plus). Once fully trained, employee may work a hybrid schedule between office (min. 3 days/week) and remote (max 2 days/week).

Essential Functions

• Answers incoming calls and schedules service calls
• Make outbound calls to book and/or confirm upcoming appointments
• Provide fast, friendly and fun customer service to both internal and external customers
• Schedule appointments in a timely manner
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management
• Must be competent with navigation through various computer programs including email, customer databases, salesforce, and must have willingness and ability to learn new programs

Competencies

• Customer/Client Focus
• Communication Proficiency: experience with customer service preferred; ability to handle uncomfortable conversations
• Ability to work efficiently and stay focused on repetitive tasks
• Attention to detail is a must
• Flexibility
• Teamwork Capacity
• Multi-tasking
• Critical thinking and problem solving
• Familiarity with Salesforce and the Mass Save program a plus but not required

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Haverhill, MA 01835: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.